Does Liberty Mutual Insurance pay their employees well?

According to anonymously submitted Glassdoor reviews, Liberty Mutual Insurance employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Liberty Mutual Insurance. This rating has been stable over the past 12 months.

How satisfied are employees working at Liberty Mutual Insurance?

62% of Liberty Mutual Insurance employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Liberty Mutual Insurance 3.7 out of 5 for work life balance, 3.6 for culture and values and 3.4 for career opportunities.

What are the top reviewed jobs at Liberty Mutual Insurance?

Claims Adjuster (392) , Sales Representative (385) , Customer Service Representative (207) , Insurance Agent (160) , Software Engineer (145) , Claims Specialist (129) , Analyst (117) , Underwriter (100) , Sales Associate (95) , Insurance Sales Agent (90) , Intern (87) , Director (85) , Claims Representative (82) , Sales (82) , Manager (79)

What are the pros of working at Liberty Mutual Insurance according to real employee reviews?

"Great benefits and the company is not publicly traded so there is a longer term focus which is greater than the next quarter." ((in 1307 reviews)); "The pay was good and everyone who worked there was very knowledgable" ((in 858 reviews)); "Good work/life balance if you take the initiative and don't let them force you into more work." ((in 738 reviews)); "It was a great small company to work for and the people I worked with were great." ((in 541 reviews)); "Good work from home life" ((in 350 reviews))

What are the cons of working at Liberty Mutual Insurance according to real employee reviews?

"poor management and pressure to succeed equated to poor ethics to meet sales numbers" ((in 471 reviews)); "There are good managers but also many mediocre and poor managers." ((in 254 reviews)); "Senior leadership is too far away from the work and making changes that impact the front line negatively consistently." ((in 148 reviews)); "Bad Upper Management" ((in 141 reviews)); "Lots of layoffs and fears about job security over the years." ((in 107 reviews))

What are employees saying about Liberty Mutual Insurance layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Liberty Mutual Insurance layoffs and their outlook for job security at Liberty Mutual Insurance in 2026.

Liberty Mutual Insurance reviews

3.7

62% would recommend to a friend

(10,103 total reviews)

Tim Sweeney

65% approve of CEO

60% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (10,103 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Liberty Mutual Insurance has an employee rating of 3.7 out of 5 stars, based on 10,103 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Liberty Mutual Insurance employee rating is in line with the average (within 1 standard deviation) for employers within the Seguros industry (3.6 stars).

Reviews by job title

10K reviews

3.0

Jun 26, 2017

Weston, MA Office- Group Benefits

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Great co-workers, in general. The best, personality-wise that I have dealt with Great work-life balance if you take advantage of it and have a good manager Pretty good office morale, in part due to a younger workforce and a good office manager ( favors a younger workforce,under 40) Decent healthcare benefits ( Medical, drug, dental)

Cons

There are clicks Managers play favourites Pay is not on-par with other companies They preach that they promote from within, but the reality is a very long, stressful road towards career growth Managers that have no business being managers anymore, should be removed. Their development plans for year-end reviews and compensation planning are some of the worst I have seen

2.0

Jun 15, 2017

Inconsistent processes, bad management, low morale, no work/life balance. Low wages.

Claims adjuster

Recommend

CEO approval

Business Outlook

Pros

401k FTO Not much else that is good. It was good prior to upper manager retiring. New management does not even pretend to care about employees.

Cons

Low wages compared to industry. Bad management Inconsistency Hard to move up Favoritism Unfair practices Retaliation if you call HR

Liberty Mutual Insurance Response

9y

We're sorry to read about your experience. If you feel you've observed unfair behavior, you may want to call our Compliance Helpline for guidance. Feedback helps us to improve, so thank you for sharing.

1.0

Apr 4, 2017

Does not care about employees

Field claims resolution specialist

Recommend

CEO approval

Business Outlook

Pros

Salary is good for the first few years.

Cons

Senior management is incompetent and does not care about front line employees. They ask for employee surveys but never provide change. Management only wants this to appear a "great" place to work yet abuses employees and takes advantages of them. Forces employees to fill out surveys saying they are happy when they are not or punishes front line management.

Viewing 328 - 330 of 10,103 Reviews

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