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Liberty Mutual Insurance

Engaged Employer

Liberty Mutual Insurance reviews

3.7

62% would recommend to a friend

(10,101 total reviews)
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Tim Sweeney

65% approve of CEO

60% positive business outlook

Liberty Mutual Insurance has an employee rating of 3.7 out of 5 stars, based on 10,101 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Liberty Mutual Insurance employee rating is in line with the average (within 1 standard deviation) for employers within the Seguros industry (3.6 stars).

Reviews by job title

10K reviews
3.0
Dec 15, 2017

Could be better

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

- Big push for professional and personal development - Management is understanding if personal/family emergency arises - Good work/life balance - Recently increased maternity/paternity leave - Good match % for 401k - Good donation matching and community service options - Working in downtown Boston in a fancy building has its perks

Cons

- Colleagues care more about the work/life balance than doing rewarding and challenging work - Lack of promotion and project opportunities for technical roles. For example, if you have a PhD or even a Masters in a technical subject, management doesn't really have advanced enough projects for you. Unless you are lucky and get a spot on a very technical team, but there are not many of those. - Data quality issues - I guess this can be a pro and a con, but Liberty has a lot of reorg's. I want to believe that adjusting how we are structured will help us be more nimble, but at the same time there is little advance notice of changes which can be frustrating. Projects that you may have worked on for months or even years can get scraped. - Pay is not competitive - Tuition reimbursement could be better - We are transitioning to "Flex Space." In other words, they are dismantling our cubes and creating an open floor plan for all employees. Only upper-level management get to keep their offices. You have to book a desk before you get into the office and pack away all your things (keyboard, mouse, laptop, etc.) into a locker before leaving everyday. The reason for this is explained in the next bullet. - There is a huge emphasis on expenses right now. Less holiday parties (depending on the department), lunches, and moving to Flex Space will allow them to fit more employees on a floor and potentially sell/rent out one of our Boston buildings.

1.0
Oct 22, 2017

Claims adjuster

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

None anymore. Merging with safeco ruined them.

Cons

Used to be a good company but now they discriminate against older employees and fire you after you gave them many good years. Management is horrible.

1.0
Sep 1, 2017
Recommend
CEO approval
Business Outlook

Pros

Good benefits and reasonable pay.

Cons

Call centers reps are micromanaged to the point of quitting! The metric requirements are insane. Reps are reprimanded and "coached" on things totally out of their control. There is a lot of favoritism in the office when it comes to promotion and time off request.

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Liberty Mutual Insurance Response
8y
We're sorry to read about your experience. If you feel you've observed unfair behavior, you may want to call our Compliance Helpline for guidance. Feedback helps us to improve, so thank you for sharing.
Viewing 322 - 324 of 10,101 Reviews

Glassdoor has 11,386 Liberty Mutual Insurance reviews submitted anonymously by Liberty Mutual Insurance employees. Read employee reviews and ratings on Glassdoor to decide if Liberty Mutual Insurance is right for you.