Does Liberty Mutual Insurance pay their employees well?

According to anonymously submitted Glassdoor reviews, Liberty Mutual Insurance employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Liberty Mutual Insurance. This rating has been stable over the past 12 months.

How satisfied are employees working at Liberty Mutual Insurance?

62% of Liberty Mutual Insurance employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Liberty Mutual Insurance 3.7 out of 5 for work life balance, 3.6 for culture and values and 3.4 for career opportunities.

What are the top reviewed jobs at Liberty Mutual Insurance?

Claims Adjuster (392) , Sales Representative (385) , Customer Service Representative (207) , Insurance Agent (160) , Software Engineer (145) , Claims Specialist (129) , Analyst (117) , Underwriter (100) , Sales Associate (95) , Insurance Sales Agent (90) , Intern (87) , Director (85) , Claims Representative (82) , Sales (82) , Manager (79)

What are the pros of working at Liberty Mutual Insurance according to real employee reviews?

"Great benefits and the company is not publicly traded so there is a longer term focus which is greater than the next quarter." ((in 1260 reviews)); "Liberty Mutual has good pay and it also good incentives when they are applied by management." ((in 893 reviews)); "Good work/life balance if you take the initiative and don't let them force you into more work." ((in 734 reviews)); "It was a great small company to work for and the people I worked with were great." ((in 545 reviews)); "Good work from home life" ((in 350 reviews))

What are the cons of working at Liberty Mutual Insurance according to real employee reviews?

"poor management and pressure to succeed equated to poor ethics to meet sales numbers" ((in 468 reviews)); "There are good managers but also many mediocre and poor managers." ((in 250 reviews)); "Senior leadership is too far away from the work and making changes that impact the front line negatively consistently." ((in 147 reviews)); "Bad Upper Management" ((in 141 reviews)); "Constant reorgs and layoffs." ((in 113 reviews))

What are employees saying about Liberty Mutual Insurance layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Liberty Mutual Insurance layoffs and their outlook for job security at Liberty Mutual Insurance in 2026.

Liberty Mutual Insurance reviews

3.7

62% would recommend to a friend

(10,101 total reviews)

Tim Sweeney

65% approve of CEO

60% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Liberty Mutual Insurance has an employee rating of 3.7 out of 5 stars, based on 10,101 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Liberty Mutual Insurance employee rating is in line with the average (within 1 standard deviation) for employers within the Seguros industry (3.6 stars).

Reviews by job title

10K reviews

2.0

Aug 30, 2018

Heavy toxic politics - don't recommend

Senior scrum master

Recommend

CEO approval

Business Outlook

Pros

Good benefits, good people, flexibility

Cons

Middle management is stuck in the middle, and cause chaos and major distractions. Rules or Norms don't apply to them!

1.0

Aug 8, 2018

Claims Resolution Representatives

Claims adjuster

Recommend

CEO approval

Business Outlook

Pros

My coworkers , pay is fair

Cons

Upper management, unrealistic goals, upper management has no idea what they are doing

4.0

Jun 27, 2018

Great Company to work for!!

Auto claims adjuster

Recommend

CEO approval

Business Outlook

Pros

Management listens to problems, pay is pretty good for the area. Company helps with employee development (i.e designations, tuition reimbursement), plenty of opportunities for growth

Cons

Management has their favorites. Management listens to your concerns however hardly implement any employee suggestions and wonder why things don't work well. There is so much work to do, maybe too much.

Liberty Mutual Insurance Response

7y

Thanks for your review. Glad to hear you're satisfied overall! If you feel you've observed unfair behavior, you may want to call our Compliance Helpline for guidance. Feedback helps us to improve, so thank you for sharing.

Viewing 310 - 312 of 10,101 Reviews

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Jobs at Liberty Mutual Insurance

Technical Claims Specialist

Surety Underwriting Assistant

Remote Inside Sales Representative