Labcorp Customer Service Representative, Courier reviews

3.6

66% would recommend to a friend

(91 total reviews)
avatar

Adam Schechter

64% approve of CEO

67% positive business outlook

Courier / Customer Service Representative employees have rated Labcorp with 3.6 out of 5 stars, based on 91 company reviews on Glassdoor. This indicates that most Courier / Customer Service Representative professionals have a good working experience there. Labcorp is rated in line with the average (within 1 standard deviation) by Courier / Customer Service Representative professionals compared to other employers within the Salud industry (3.4 stars).

Reviews by job title

91 reviews
1.0
May 16, 2025

Toxic Corporate Culture

Recommend
CEO approval
Business Outlook

Pros

None whatsoever, You can make this money elsewhere with less stress and less interruption to your life and less responsibility just about anywhere

Cons

Everything- Over the past months, I have dedicated myself to ensuring timely and safe deliveries, often under challenging circumstances. However, several persistent issues have made it increasingly difficult to continue in this role. Workload and Scheduling: The unpredictable schedules and frequent last-minute route changes have made it challenging to maintain a healthy work-life balance. Although the job may appear to be within a standard work week, the reality is that I’m putting in closer to 60 hours a week when you factor in the unpaid time spent maintaining and managing the company vehicle assigned to me. This includes everything from car washes (out of pocket) to oil changes to handling mechanical issues, towing, and arranging rentals— all of which is necessary to keep things running, yet completely uncompensated. Management and Support: While my immediate supervisor was fair and demonstrated actual leadership, there has been a noticeable lack of support from middle and upper management. Concerns raised about vehicle maintenance, route planning, and workload distribution often go unaddressed. Additionally, the training provided was minimal, leaving many to navigate complex procedures without adequate guidance. It’s more like a marketing presentation than any type of actual skill training in my observation. Compensation and Benefits: While the provision of a company vehicle appears to be a benefit, you are charging employees to be your fleet managers. In general, the overall compensation does not reflect the demands and responsibilities of the role and it’s clear that the company preys on older individuals whom they can exploit for low wages and free vehicle maintenance. The pay, what little there is, remains stagnant with limited opportunities for advancement or recognition while the CEO’s and shareholders enjoy ever greater bonuses and dividends year by year. Work Environment: The work environment is unsupportive. Instances of favoritism and inconsistent enforcement of policies have contributed to a sense of inequity among staff. I would like to be able to say I have valued the opportunity to serve in this capacity and am grateful for the experiences gained, however, working here has been one of the lowest and most stressful points of my life.

5.0
Apr 23, 2025

Great job with awesome benefits

Recommend
CEO approval
Business Outlook

Pros

Take home car that you can use for personal use for 100 dollars a month. All gas and maintenance are covered by employer

Cons

Route is very busy. Sometimes you are forced to take a short lunch or eat while you drive

3.0
Jan 29, 2025
Recommend
CEO approval
Business Outlook

Pros

Company car, gas and maintenance provided to take home for a small monthly fee

Cons

Time off policy changed not for the better. For being a Healthcare company, the insurance and meds programs are very high. Also, couriers are expected to drive regardless of the weather or holidays or any other reason.

Viewing 10 - 12 of 91 Reviews

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