Labcorp Customer Service Representative, Courier reviews

3.6

66% would recommend to a friend

(91 total reviews)
avatar

Adam Schechter

64% approve of CEO

67% positive business outlook

Customer Service Representative/Courier employees have rated Labcorp with 3.6 out of 5 stars, based on 91 company reviews on Glassdoor. This indicates that most Customer Service Representative/Courier professionals have a good working experience there. Labcorp is rated in line with the average (within 1 standard deviation) by Customer Service Representative/Courier professionals compared to other employers within the Salud industry (3.4 stars).

Reviews by job title

91 reviews
3.0
Dec 19, 2015
Recommend
CEO approval
Business Outlook

Pros

stability, good benefits, company car for personal use

Cons

hectic work pace, difficult deadlines

4.0
Dec 9, 2015
Recommend
CEO approval
Business Outlook

Pros

-Company provides many opportunities to switch from department to department. Started out doing data entry and ended up as a courier, which I enjoy greatly. Other people I've worked with have moved on to IT or phelbotomy work and others have gone to the same jobs in other areas of the country. It's a giant company so there are a whole lot of opportunities for people willing to branch out and maybe change fields. -Good benefits, good employee stock purchase plan, good amount of time off, varied and interesting employee discount program. -The company will pay for some education that leads to company jobs. A lot of people I worked with in data entry attended phlebotomy classes on Labcorp's dime then transferred to those shifts. -Excellent perks for couriers (personal use of company car/fleet card) -Raises were initially poor but have improved the last few years. -Consistent hours in current department. Not like UPS or Fedex where different areas and wildly varying workload throughout year. Same stops almost every day. -It's usually quite easy to figure out what is required from you ("do this job using this process and at this speed", not many intangibles) and performance reviews are clear.

Cons

-Hours in a lot of positions are strange because the company wants to have testing done overnight so it is a 24/7 operation. Turnover in the night jobs is high because most people are looking for something else. -A lot of the jobs are overly standardized to the point of being dreary. Accessioning in particular is dreary because you sit for hours at a time and obsess over your 'numbers' or how fast you're doing the work. At one point, we were even told not to put family photos or any decoration on our work stations that we use almost every day because they're supposed to be able to be used by any person at any time. People are just trying to make the work a little more bearable, Labcorp! -Have to drive no matter the weather which is understandable because of the nature of the work but not all of the cars we use are suited to bad weather driving. -Every so often the upper management seems to get overly concerned about something, make all kinds of irritating changes, then forget about it entirely. This was a bigger problem in my first department than the one I'm currently in but every so often we'll be saddled with some new system that doesn't make any sense and eventually is forgotten about. Not as huge a problem as I'm probably making it seem but it happens. -Communication between departments can be really poor sometimes. -Management varies significantly, a lot of them are very good, others are often just using the late night shifts as a stepping stone to a better position and don't really care about the employees. Your mileage at this company may vary based on who your manager is. If you have a bad experience, consider looking for a position in a different location or part of the company.

Viewing 79 - 81 of 91 Reviews

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