KAYAK reviews

4.4

88% would recommend to a friend

(401 total reviews)
avatar

Peer Bueller

100% approve of CEO

77% positive business outlook

KAYAK has an employee rating of 4.4 out of 5 stars, based on 401 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The KAYAK employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

401 reviews
1.0
Oct 29, 2019

Pretentious and Very Fake

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

- offices are well presented, employees have their own desks and enough space to work effectively and can be in their own bubble to be productive - generous snacks and social events - offices are quiet and allow a focused workflow - because everybody works and is productive, there's a great buzz in the air - generous allowance when traveling on company expense

Cons

- if you've been hired externally, you're not allowed to settle into the company or learn how their processes work. Kayak has its own software and internal programs, it is expected of you to know the ins and outs of the company ideally from your second day onwards. After 3 months you should be best buddy with everyone and have acquired the expertise of someone who's done the job for 6+ years - Colleagues are fake and will throw you under the bus at any given opportunity. Unfortunately, most don't understand the concept of trust and can't communicate effectively. e.g. if there's a problem they will lie straight into your face that everything is ok, but they will ambush and bad mouth you to your manager. On the one hand, they want you all to be best friends and a "family" (I don't need another one, I already have a family!) but as soon as you think you're building meaningful relationships, you're backstabbed. - Kayak doesn't like change hence why only a handful of selected core employees are allowed to stay. The rest is Hire and Fire - a lot of very young inexperienced people with big job titles and no actual manager responsibilities - Hire and Fire. Kayak is well known for this shady and highly questionable practice, a lot of talented people out there avoid Kayak and Recruiters don't want to work with the company anymore - No one is safe. You can do an amazing job, receive outstanding praise and the next thing you know you get fired for no reason (or the most pettiest reason). Redundancy is unfortunate, but at least be fair and give people honest feedback and a chance in the form of an improvement plan. - Once fired they will treat you like a criminal including post shaming at its finest. Not sure if this is how you want to treat former employees as word spreads fast in the industry and I can see clients being put off by this. - American Company with zero understanding of European culture. US Employment at will (fire at any given moment without reason) does not exist in Europe - Very aggressive towards introverted employees and no drink shaming. Extroverted employees who binge drink and come to work drunk after a Social are celebrated as heroes - ALL work Socials are binge drinking sessions - a lot of boring, pointless and unnecessary meetings in which 50% of the time is wasted on repeated conversations what has already been said over and over discussing aspects but not moving forward. Kayak people love to hear themselves talk, even if agenda of the meeting was clear and fully understood they insist you "say something" and repeat back like a 5-year-old that everything was understood. Doesn't matter what you say even if it's not relevant or productive - Managers don't practice what they preach, hence why mega fake and pretentious. Lead as an example! - No team structure. Manager is "too busy" to do their actual managing responsibilities, team is too junior and if there is a senior member they are most likely stacked with too much work so you're constantly left by yourself figuring things out (esp dangerous in the onboarding stage) - Employees are played against each other by senior management. Threats to not receive promotions, pressure and intrigues - the workload is insane for the little pay they offer - Employees who chat all day are favoured to those who work and want to remain professional - extreme interference in your personal life and lifestyle - You don't even get an exit interview - the company is not interested in keeping positive relations to former employees, they rather waste money for further recruiting and new hires which will be fired after 3 months - career opportunities only to those who've worked there for two years and win a competition, so if you're not backstabbing, binge drinking or prepared for other controversial practices you have no future at this company

2.0
Jul 1, 2019

If you consider applying for a job at KAYAK , please read

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

I have the pleasure of working with smart, agreeable and motivated folks especially in areas like finance, engineering or product. I think the “ground force” and the partners, not the management, is what will make you appreciate this company. These friendships and network is one of the things you can take away. They are the ones that make you enjoy coming to the office and having a good journey in the short-medium term. There are also nice perks such as monthly social events, massages, some snacks and drinks which make it nice for fraternizing but also help pulling longer hours at the office.

Cons

Let´s start by saying that KAYAK is an American company with an American culture and that it has grown extremely fast, from no more than 400 in 2015 to over 2,000 employees these days. Main cons I experience: 1. In my opinion, the biggest problem this company has is that it´s grown too fast for its own sake. The infrastructure, this is: People, Systems and Culture, was not ready to resist the influx of company acquisitions and here I believe that leadership is to blame for not building the foundation. 2. They thought the mantra they have, ¨part cowboys¨, would sustain a growing complex global business, when in fact they needed to PLAN ahead. One of the biggest cons I see in this company is the lack of people at the top having the ability to build mid-long term strategies, a master plan and processes to deliver sustainable growth. I reckon we are in a fast moving industry, but unfortunately employees and partners need to buy into a vision and a strategy which you haven´t been able to set firmly. This has resulted in not so positive company results and a lot of the firing/sacking you have read from other negative comments on this page. There´s been redundancies among the different workforces, KAYAK and new brands acquired. 3. Providing a career path, competitive salaries or visibility and alignment between roles and functions is not their forte. This means that there are known compensation gaps; you do not know what are the career options in your foreseeable future or that nobody can explain how people hold director and above titles not having sufficient experience or know how. Let´s put it this way, HR is an ongoing chaos and do a disappointing work. 4. The partners, those who pay for the company services, have long noticed and remind: KAYAK is busy dealing with itself. This is normally driven by regular restructuring and lack of maintaining a sustainable business to provide a win-win situation to all stakeholders. 5. Firing, it´s a business and the company is entitled? Yes, BUT they do not consider the repercussions it has to the business partners and to the morale. Imagine being asked from one day to the other to leave not being able to say goodbye to clients or people whom you´ve worked with. What´s the image when a partner asks about a project you worked and colleagues know nothing or when a peer needs to deliver double the work to cover for those fired? These are dangerous grounds as not only KAYAK is demotivating its workforce but it´s hurting the hand that feeds it. 6. No commitment to any humanitarian or environmental issues. In today´s society, young generations consider companies that show actively their commitment to some of today´s issues, KAYAK does not stand by any of these nor has a CSR programme in the making. 7. Lastly, The simple fact that the positive reviews (4 and 5 stars) in this KAYAK page probably come from the fact that HR asks employees to write something good is disappointing. The quality of those reviews, please notice the 1 liners, will not help the reader to have an idea of the company and challenge the very existence of Glassdoor.

1.0
Oct 2, 2019
Recommend
CEO approval
Business Outlook

Pros

The location is convenient to mass transportation and the perks are good.

Cons

The culture is toxic. Especially for new people joining. The HR team is the biggest road block to change and they say ‘no’ to everything we ask. They even exclude new people on their own team from contributing. It’s ‘our way’ or get out. They hire to hire but don’t want new ideas. They just want to say they brought in diversity but they shut out the new hr managers with new ideas. It’s a scapegoat environment and anyone who tries to improve the environment is viewed as a problem.

Viewing 4 - 6 of 401 Reviews

Glassdoor has 468 KAYAK reviews submitted anonymously by KAYAK employees. Read employee reviews and ratings on Glassdoor to decide if KAYAK is right for you.