UK-based IT leadership is inherently political, bureaucratic and lacks experience in rolling out enterprise solutions -leading to slow, inefficient, and inadequate IT systems - that, in turn, will adversely impact growth in a luxury auto segment that demands excellence in every customer interaction. Further, a majority of the employees are not equipped to deliver top-notch solutions/service with the appalling systems environment in which they are expected to work in. Recourse to correct the anomalies do not exist as this is a UK-dominated political organization structure, that is severely out of touch with basic requirements in an NA market - which, ironically, is where the projected growth in the next 5 years is. The UK bias is also evident in the disproportionate needs-to-spend ratio in the IT budget.
