Intact Insurance UK reviews

Very clique place to work with toxic management at the helm. Everything was about SLAs, even toilet breaks were monitored. They sell you a dream of progression and they'll then put you on training which you're expected to do on your own time. Was also made to sit away from the team while working my notice, pathetic.

They manage every second of your day! How long you’re on calls, how long in between calls and breaks….all whilst be able to access your screen. Using the bathroom counts as part of your unpaid break so make sure to time it otherwise it’ll be classed as a fail that week and 2 fails in a year means a disciplinary. Wrong information from the people who are suppose to be a ‘helpline’ so something always comes back to bite you…….yep, this means daily passive aggressive emails to let you know about your ‘mistakes’