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      ING

      Engaged Employer

      ING reviews

      4.2

      88% would recommend to a friend

      (2,660 total reviews)
      avatar

      Alfonso Tolcheff

      76% approve of CEO

      80% positive business outlook

      Ratings by category

      4.7

      Diversity & inclusion

      4.4

      Culture & values

      4.3

      Work/Life balance

      3.9

      Senior management

      3.8

      Compensation and benefits

      3.7

      Career opportunities

      ING has an employee rating of 4.2 out of 5 stars, based on 2,660 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ING employee rating is in line with the average (within 1 standard deviation) for employers within the Finanzas industry (3.6 stars).

      Ratings by demographic groups

      Reviews by job title

      3K reviews
      3.0
      May 21, 2012

      Used to be an excellent place to work until ING acquired CitiStreet

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Loyal employees community spirit support of charitable causes great PTO program good accomodation of virtual work arrangements

      Cons

      no management regard for loyalty nor tenure too many changes in executive management level over years since CitiStreet acquired by ING too bureaucratic causing lowered productivity focused only on numbers due to preparation for IPO compensation program is weak management politics causes lowered productivity

      3.0
      Oct 10, 2011

      Very stressful phone job but great benefits

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      You get really great benefits and paid time off right off the bat. The people are very friendly and the trainers are really helpful. They also have a great program where if you have to commute a long distance to work and there is a snowstorm they will put you up in a nice hotel near the job.

      Cons

      Very stressful job because you are dealing with people's 401(k)s and retirement money. A lot of people don't understand the laws and rules around their 401(k)s and take it out on you. You also are not allowed to stand up for yourself or ask people to calm down or anything, you just have to take what the customer dishes out at you. They also throw new clients at you regardless of if they think you're ready or not.

      2.0
      Apr 17, 2011

      Big corporate America with little insight into employee concerns and respect

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Excellent overall pay and benefits. Global management does it's best to communicate across a broad spectrum of employee groups, although often it is too much information that is not relevant to most workers.

      Cons

      Local management is very disjointed with the stated global goals. They do not adhere to company standards for everything from standard protocol to employee respect. Local management changes often and starts over every year or two with the same issues and same potential solutions that never work. The employees have a better understanding of this than management, but for whatever reason, management is not given enough time ot have enough sense to realize the big picture. I guess that points to the global organization being flawed.

      Viewing 163 - 165 of 2,660 Reviews
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      Glassdoor has 6,710 ING reviews submitted anonymously by ING employees. Read employee reviews and ratings on Glassdoor to decide if ING is right for you.