Hyatt reviews

3.9

73% would recommend to a friend

(6,967 total reviews)
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Mark S. Hoplamazian

81% approve of CEO

64% positive business outlook

Hyatt has an employee rating of 3.9 out of 5 stars, based on 6,967 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Hyatt employee rating is in line with the average (within 1 standard deviation) for employers within the Turismo y hospedaje industry (3.6 stars).

Reviews by job title

7K reviews
1.0
Jun 15, 2025
Recommend
CEO approval
Business Outlook

Pros

1 or 2 day WFH benefits, dependent on how much you are liked

Cons

Over the past couple years, the work environment within the Sales department has become increasingly challenging and appears to lack professionalism. There have been multiple instances of Sales Managers being terminated without definite reason. These terminations have raised concerns among staff, particularly as they seem to coincide with the young Sales Manager as she is perceived to have a close personal relationship with the Director of Sales and Marketing. The current sales departmental culture is marked by excessive control and a lack of trust, which has negatively affected employee morale and contributed to a growing perception of unfair treatment among team members and across the hotel.

3.0
Jun 15, 2025
Recommend
CEO approval
Business Outlook

Pros

I really good as a starting job because you can learn ovreall resevation center job, and it was not really difficult to learn.

Cons

But I can say it was just CS job. I wanted to learn more about the reservation work, but my job was just Simple reservation consultation service

3.0
Jun 14, 2025

It’s ok

Recommend
CEO approval
Business Outlook

Pros

There’s a range of personality. Benefit is nice.

Cons

Egos in management slows everyone down.

Viewing 256 - 258 of 6,967 Reviews

Glassdoor has 8,090 Hyatt reviews submitted anonymously by Hyatt employees. Read employee reviews and ratings on Glassdoor to decide if Hyatt is right for you.