Does Hyatt pay their employees well?

According to anonymously submitted Glassdoor reviews, Hyatt employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Hyatt. This rating has been stable over the past 12 months.

How satisfied are employees working at Hyatt?

73% of Hyatt employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Hyatt 3.6 out of 5 for work life balance, 3.7 for culture and values and 3.8 for career opportunities.

What are the top reviewed jobs at Hyatt?

Front Desk Agent (324) , Sales Manager (178) , Gallery Host (135) , Front Desk Receptionist (124) , Server (119) , Bartender (112) , Manager (87) , Server/Waiter (70) , Banquet Server (58) , Housekeeper (54) , Intern (54) , Assistant Manager (52) , Administrative Assistant (49) , Guest Service Agent (49) , Assistant Front Office Manager (47)

What are the pros of working at Hyatt according to real employee reviews?

"And some of the people that work there are great people whom I will miss." ((in 331 reviews)); "All staff is friendly and set a "chill" feeling to the environment while maintaining upscale service." ((in 148 reviews)); "Tips and coworkers were great" ((in 131 reviews)); "The work environment and time spent with other employees was great." ((in 86 reviews)); "Great opportunities to grow and develop" ((in 85 reviews))

What are the cons of working at Hyatt according to real employee reviews?

"Poor management and very set in their ways" ((in 376 reviews)); "Pay is low and sometimes it can feel like there is shadiness happening at higher levels" ((in 349 reviews)); "Long hours pretty intense job highly stressful as you are dealing with high volume of clients." ((in 265 reviews)); "the salaries are LOW!!! that creates tension between people who are in hierarchical positions and people(e.g." ((in 181 reviews)); "I have a bad manager now and I know there were better choices for the job." ((in 143 reviews))

What are employees saying about Hyatt layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Hyatt layoffs and their outlook for job security at Hyatt in 2026.

What are the top reviewed Hyatt locations?

Madrid , Barcelona , Santiago , Palma , Cartagena

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Hyatt

Hyatt reviews

3.9

73% would recommend to a friend

(6,966 total reviews)

Mark S. Hoplamazian

81% approve of CEO

64% positive business outlook

Ratings by category

4.2

Diversity & inclusion

3.8

Compensation and benefits

3.8

Career opportunities

3.7

Culture & values

3.6

Work/Life balance

3.5

Senior management

Hyatt has an employee rating of 3.9 out of 5 stars, based on 6,966 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Hyatt employee rating is in line with the average (within 1 standard deviation) for employers within the Turismo y hospedaje industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

7K reviews

3.0

Feb 11, 2019

Hyatt Remote

Virtual customer service representative

Recommend

CEO approval

Business Outlook

Pros

Great Benefits. WORK AT HOME

Cons

The pay $11 before taxes. HIGH TURNOVER! Hard to meet the metrics when you work a split shift. Expect LOTS of coaching if you dont meet your numbers.

5.0

Jan 26, 2019

Overall Great Job

Remote reservations

Recommend

CEO approval

Business Outlook

Pros

Work from home and the new raise

Cons

None that I can think of

3.0

Dec 12, 2018

Good environment, too much reliance on opinion

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Hyatt has a great corporate culture. They treat their employees fairly, and provide a really reasonable work/life balance, including flexible WFH policy on days that you need it. There are a lot of very smart individuals at Hyatt as well, which means there is a lot of opportunity to accomplish exciting things.

Cons

The downside to Hyatt is that much of the decision making process comes down to opinions based on an individual's experience. The best example I can give for this is that there are projects that I've worked on where the end results were inevitable, because I knew that no matter how the project went, it would be presented as a win to leadership. Making decisions based on the facts, rather than opinions, doesn't happen as often as one might expect, and often times the loudest voice in the room ends up dictating what happens. The culture is very catered to extroverts voicing their opinions over and over again, to the point that nobody wants to argue with them out of sheer exhaustion.

Viewing 127 - 129 of 6,966 Reviews

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Jobs at Hyatt

Guest Services Officer - Front Office

Barcelona

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Waiter/Waitress - 20h/week

Barcelona

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Waiter/Waitress - 40h/week

Barcelona

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Guest Experience Officer - Front Office (6 Months)

Barcelona

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Marketing Trainee (Internship)

Barcelona

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Hyatt

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Ratings by category

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Hyatt Remote

Overall Great Job

Good environment, too much reliance on opinion

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