Hyatt reviews

3.9

73% would recommend to a friend

(6,964 total reviews)
avatar

Mark S. Hoplamazian

80% approve of CEO

63% positive business outlook

Hyatt has an employee rating of 3.9 out of 5 stars, based on 6,964 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Hyatt employee rating is in line with the average (within 1 standard deviation) for employers within the Turismo y hospedaje industry (3.6 stars).

Reviews by job title

7K reviews
4.0
Aug 20, 2014
Recommend
CEO approval
Business Outlook

Pros

The work environment and time spent with other employees was great. Overall I felt that the company cared about us.

Cons

Work hours were rough, although fairly typical for the hospitality industry. Raises were on par with other hospitality companies.

2.0
May 27, 2014
Recommend
CEO approval
Business Outlook

Pros

large company, professional colleagues, a wide range of guests

Cons

very long hours, politics, bureaucracy

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Hyatt Response
12y
We are sorry you did not have a good experience with us. It is our associates that ultimately take care of our guests and differentiate us from our competitors. Our goal is to provide an employee experience that mirrors the guest experience. If you would like to follow up with us directly please contact us at hyattcareers@hyatt.com. Thanks
3.0
Jan 16, 2013

Mixed reviews

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great benefits, some really great people, beautiful hotels

Cons

Some very controlling Executive Managers on property with too much power. Corporate needs to get more involved with ongoing issues at hotels when they are brought to their attention. Most employees do not trust Human Resources at the hotel because there is no confidentiality (at least not at the property I worked). If the situation is bad enough to be brought to corporate, the employees should expect some support and/or change.

Viewing 97 - 99 of 6,964 Reviews

Glassdoor has 8,087 Hyatt reviews submitted anonymously by Hyatt employees. Read employee reviews and ratings on Glassdoor to decide if Hyatt is right for you.