Hyatt reviews

3.9

73% would recommend to a friend

(6,964 total reviews)
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Mark S. Hoplamazian

80% approve of CEO

63% positive business outlook

Hyatt has an employee rating of 3.9 out of 5 stars, based on 6,964 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Hyatt employee rating is in line with the average (within 1 standard deviation) for employers within the Turismo y hospedaje industry (3.6 stars).

Reviews by job title

7K reviews
2.0
Feb 12, 2015

don't get sucked in

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Ability to advance from within

Cons

-Little to no formal training upon being hired -Thrown to the wolves to "figure it out on your own by trial and error" (sink or swim philosophy) -Upper management doesn't practice what they preach

2.0
Feb 5, 2015
Recommend
CEO approval
Business Outlook

Pros

I enjoyed the coworkers in my department.

Cons

Upper management is horrible, they stick together and are very biased. I felt there was no room for growth, there's a very high turnover rate which obviously speaks volumes. Pay is horrible and you work like crazy.

2.0
Jan 29, 2015

Burned me out. Hesitant to work for another hotel again because of it.

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Loved my co-workers, they were very friendly and sharing experiences with them was a joy. You learn a lot from international co-workers. The job could be flexible when you needed it to be. Up to 12 free nights at Hyatts around the world if you worked full-time plus discounted rates. Fun on-site events for employees every couple of months.

Cons

The support system at the job wasn't the best. Promotions were hard to come by. Only would have one employee working in locations that needed at least two or three employees for optimal productivity. The policy revolving around asking for days off kept being changed by the managers who wouldn't inform the employees of these changes Wouldn't have the next week's schedule until a day or two before that week. Some customers would threaten or harass employees over issues out of our control and some of the managers would cajole the customer rather than protect the employee. The pay was not very decent at all and they made it a point to cut hours during holiday weeks so that you never could get the extra money.

Viewing 85 - 87 of 6,964 Reviews

Glassdoor has 8,087 Hyatt reviews submitted anonymously by Hyatt employees. Read employee reviews and ratings on Glassdoor to decide if Hyatt is right for you.