Hyatt reviews

3.9

73% would recommend to a friend

(6,962 total reviews)
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Mark S. Hoplamazian

80% approve of CEO

63% positive business outlook

Hyatt has an employee rating of 3.9 out of 5 stars, based on 6,962 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Hyatt employee rating is in line with the average (within 1 standard deviation) for employers within the Turismo y hospedaje industry (3.6 stars).

Reviews by job title

7K reviews
2.0
Jan 13, 2010
Recommend
CEO approval
Business Outlook

Pros

This hotel is the largest in San Diego, and one of the largest Hyatts in the world. Working here will give you good experience and provides a great addition to your resume that will be noticed by other employers in the industry.

Cons

The Manchester Grand Hyatt is a perfect example of having too many chiefs and not enough indians. Lack of trust causes a lack of empowerment of employees to assist guests properly, and departments often lack the tools to complete their jobs effectively. For example, a server in a restaurant may not split a check for a guest without management approval, and administrative departments often lacked essentials like pens and paper because upper management would not approve purchase. Additionally, lower-level management is so overworked by their many superiors that they cannot pay proper attention to guests and clients. The hotel's HR department constantly expresses their desire to "promote from within", but does not let it be known that this policy generally only applies to those already at a management level, or their paid interns known as Corporate Management Trainees (CMT's), who are often thrown into management positions after 10 months that they are not at all ready for.

3.0
Dec 3, 2009
Recommend
CEO approval
Business Outlook

Pros

benefits- if you qualify some great people (not the managers of the restaurant) having a job access to a diverse crowd

Cons

some of the people in charge are very challenging to deal with. terrible descision making skills, no talent for basic discernment. they blame the service staff for all of their won mistakes, of which there are many. if you love constant hassling over nothing and perpetual ignorance from your management, work here.

2.0
Nov 22, 2009
Recommend
CEO approval
Business Outlook

Pros

good brand image, good structure, training and great aspiring young people.

Cons

Lack of recognition, communication, information sharing, inter-departmental conflicts, middle and high management does not want to take charge, no one claims responsibility. Do not appreciate flexibility and creativity, following rules to the dot, and unable to think outside of the box. Miss match of job and skill causing a great number of staff turn over in early months of the opening.

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Glassdoor has 8,082 Hyatt reviews submitted anonymously by Hyatt employees. Read employee reviews and ratings on Glassdoor to decide if Hyatt is right for you.