Hyatt reviews

3.9

73% would recommend to a friend

(6,973 total reviews)
avatar

Mark S. Hoplamazian

82% approve of CEO

64% positive business outlook

Hyatt has an employee rating of 3.9 out of 5 stars, based on 6,973 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Hyatt employee rating is in line with the average (within 1 standard deviation) for employers within the Turismo y hospedaje industry (3.6 stars).

Reviews by job title

7K reviews
4.0
Nov 16, 2015

Step into Hospitality

Recommend
CEO approval
Business Outlook

Pros

Growth within the company and basic level of customer service

Cons

Not many benefits offered to you as front line staff

3.0
Nov 10, 2015

Contractors abound

Recommend
CEO approval
Business Outlook

Pros

Competitive salaries. Generally a good desire and interest in trying to do better as a company. Actually getting all of IT onboard for critical issues, which is uncommon in most companies. Good upper management spokepeople who are willing to challenge important issues verbally. General openness within teams to enable employees to feel empowered.

Cons

Burdened with politics, hiring tons of contractors, general incompetence reflects through management and down the chain. Company favorites are favored even if they are grossly unqualified and burdensome to the point of "should not be working at Hyatt". People who are not company favorites are openly discussed as being the next to be cut/fired/etc, and given undue burdens which border on questionable legality. Exceptionally strong on hiring contractors almost exclusively and minorities for reasons of avoiding discrimination. Extreme lack of professionalism at a director level, also bordering on incompetence.

Viewing 544 - 546 of 6,973 Reviews

Glassdoor has 8,096 Hyatt reviews submitted anonymously by Hyatt employees. Read employee reviews and ratings on Glassdoor to decide if Hyatt is right for you.