Does Hyatt pay their employees well?

According to anonymously submitted Glassdoor reviews, Hyatt employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Hyatt. This rating has been stable over the past 12 months.

How satisfied are employees working at Hyatt?

74% of Hyatt employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Hyatt 3.6 out of 5 for work life balance, 3.8 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at Hyatt?

Front Desk Agent (325) , Sales Manager (178) , Gallery Host (135) , Front Desk Receptionist (124) , Server (119) , Bartender (112) , Manager (87) , Server/Waiter (70) , Banquet Server (58) , Housekeeper (54) , Intern (54) , Assistant Manager (52) , Administrative Assistant (49) , Guest Service Agent (49) , Assistant Front Office Manager (47)

What are the pros of working at Hyatt according to real employee reviews?

"And some of the people that work there are great people whom I will miss." ((in 320 reviews)); "great staff and coworkers to work with" ((in 136 reviews)); "All staff is friendly and set a "chill" feeling to the environment while maintaining upscale service." ((in 132 reviews)); "It is a good work environment" ((in 91 reviews)); "Great opportunity to connect with people and serve them." ((in 91 reviews))

What are the cons of working at Hyatt according to real employee reviews?

"Poor management and very set in their ways" ((in 375 reviews)); "Pay is low and sometimes it can feel like there is shadiness happening at higher levels" ((in 346 reviews)); "Long hours pretty intense job highly stressful as you are dealing with high volume of clients." ((in 270 reviews)); "the salaries are LOW!!! that creates tension between people who are in hierarchical positions and people(e.g." ((in 181 reviews)); "No work life balance / HR is fully committed to helping the company and not the employees that raise issues." ((in 145 reviews))

What are employees saying about Hyatt layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Hyatt layoffs and their outlook for job security at Hyatt in 2026.

What are the top reviewed Hyatt locations?

Madrid , Barcelona , Santiago , Palma , Cartagena

Hyatt reviews

3.9

74% would recommend to a friend

(6,972 total reviews)

Mark S. Hoplamazian

82% approve of CEO

65% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Hyatt has an employee rating of 3.9 out of 5 stars, based on 6,972 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Hyatt employee rating is in line with the average (within 1 standard deviation) for employers within the Turismo y hospedaje industry (3.6 stars).

Reviews by job title

7K reviews

2.0

Sep 1, 2017

Horrible experience~~

Sales executive

Recommend

CEO approval

Business Outlook

Pros

Hyatt Comp. stay for employees

Cons

everything!! it was a horrifying experience for me

3.0

Aug 17, 2017

Guest Relations

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Great Insurance Great additional benefits- games with awards, short-term long-term disability, life insurance, 12 Free hotel nights a year (if you can schedule them) and employee events and volunteer opportunities

Cons

Constant pressure to take more calls, sell more, keep calls short-even with HUGE customer service issues. If a call runs long you are supposed to deduct those minutes from your break time or it counts double against you. Crappy holiday schedules. You don't always have much choice Difficult to get time off, free hotel nights are very limited in availability and takes up to 20 hours of personal time to try to find it and schedule it to use all 12 per year. Management dishonesty and favoritism. (They don't apply policies equally to everyone and make determinations on the amount of bonuses they will get) Vague policies that can be interpreted different ways depending on what manager feels like at the moment. (Enforce differently for each employee) Low pay in entry positions.

4.0

Aug 9, 2017

Fun place to work.

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Overall it was a fun place to work. It was a very contemporary atmosphere, coworkers with good sense of humor.

Cons

When I left there some union talks. Idk why some thought union would be needed.

Viewing 445 - 447 of 6,972 Reviews

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Waiter/Waitress - 20h/week

Barcelona

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Waiter/Waitress - 40h/week

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Guest Assistant / Telephone Operator

Barcelona

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Guest Services Officer - Front Office

Barcelona

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Front Office Trainee (Internship)

Barcelona

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Hyatt

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Horrible experience~~

Guest Relations

Fun place to work.

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