Hyatt reviews

3.9

73% would recommend to a friend

(6,961 total reviews)
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Mark S. Hoplamazian

80% approve of CEO

63% positive business outlook

Hyatt has an employee rating of 3.9 out of 5 stars, based on 6,961 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Hyatt employee rating is in line with the average (within 1 standard deviation) for employers within the Turismo y hospedaje industry (3.6 stars).

Reviews by job title

7K reviews
2.0
Mar 17, 2010
Recommend
CEO approval
Business Outlook

Pros

The Hyatt in St. Louis, Missouri, has managed to get a few good professionals under its belt, from whom, you can learn much about the industry and increase your own skills. If you are the loyal, punch-the-clock, do-your-time and go home type, this is a great place to work because no one will bother you and your job will likely be secure. Most of the managers are down-to-earth types which makes for easy communication when necessary. Many celebrities stay at the hotel, so if you're into meeting famous folk, you'll probably have plenty of chances.

Cons

The hotel has one goal, and one goal only: make as much money as it can by any means necessary. That sounds like most businesses these days and that's the problem! Hyatt, like many companies, preach loyalty and dedication to its employees but doesn't practice it towards them. Everyone working at the Hyatt is expendable. When business is slow, you're out of work - not because they can't afford to keep you working, but rather, because they can't afford to keep you and increase profits. Hyatt wont make any sacrifices for its staff. The benefits are bottom of the barrel and advancement is almost entirely political. Getting close to the right person(s) is equal to being highly qualified - they net the same results. Most managers are spineless and wont stand up to corporate, or other managers for that matter, for their staff. If a manager doesn't like you, you probably wont last - even if that manager is over another department.

3.0
Jan 23, 2010
Recommend
CEO approval
Business Outlook

Pros

Free hotel rooms Decent pay Lots of hours available if you want to work overtime Reputable company

Cons

Suffocating work environment non-stop calls Time off discouraged very easy to get fired

3.0
Jun 9, 2020
Recommend
CEO approval
Business Outlook

Pros

Hyatt hotels are beautiful and the company offers great perks for employees to enjoy staying at the hotels. I really loved the travel/ hospitality industry and Hyatt has awesome properties worldwide. Finance and accounting teams allow for rotations to different roles and are supportive of them.

Cons

The finance team I joined was short staffed, and knew it, yet let the team struggle for months before hiring more people to balance out the team. The acquisition of another hotel company was a completely chaotic experience to come into- it was not a smooth process integrating them into Hyatt. Once they finally staffed our team appropriately the pandemic started leading to massive furloughs and then eventual layoffs. Employees were kept in the dark during the pandemic and then without any notice informed of a re-org taking place immediately. Raises and bonuses are subpar.

Viewing 31 - 33 of 6,961 Reviews

Glassdoor has 8,081 Hyatt reviews submitted anonymously by Hyatt employees. Read employee reviews and ratings on Glassdoor to decide if Hyatt is right for you.