Is Humana a good company to work for as a Customer Service Representative CSR?

Customer Service Representative CSR professionals working at Humana have rated their employer with 3.4 out of 5 stars in 40 Glassdoor reviews. This is a lower than average score with the overall rating of Humana employees being 3.6 out of 5 stars. Search open Customer Service Representative CSR Jobs at Humana now and start preparing for your job interview by browsing frequently asked Customer Service Representative CSR interview questions at Humana .

Does Humana pay Customer Service Representative CSR employees well?

Customer Service Representative CSR professionals rate their compensation and benefits at Humana with 4.0 out of 5 stars based on 40 anonymously submitted employee reviews. This is 7.8% better than the company average rating for salary and benefits. Find out more about Customer Service Representative CSR salaries at Humana.

What are the top reviewed jobs at Humana?

Customer Service Representative (211) , Analyst (85) , Project Manager (85) , Care Manager (83) , Consultant (82) , RN Case Manager (78) , Manager (73) , Pharmacy Technician (72) , Director (70) , Sales Representative (69) , Dms Sales Agent (64) , Registered Nurse (63) , RN Care Manager (56) , Sales Associate (56) , Grievance and Appeals Specialist (52)

What are the pros of working at Humana according to real employee reviews?

"Great benefits like tuition reimbursement 4 to 5 weeks of vacation a year good health insurance and pay." ((in 864 reviews)); "It can be a tedious job with tons of time on the road but the pay is good." ((in 544 reviews)); "It was good being able to work from home." ((in 467 reviews)); "Good work life balance which is great" ((in 291 reviews)); "The flexibility and people are great!" ((in 265 reviews))

What are the cons of working at Humana according to real employee reviews?

"My direct Department management is poor and the department environment is mundane." ((in 306 reviews)); "Disorganized and poor leadership" ((in 148 reviews)); "HR or hiring managers don't provide feedback after a rejection" ((in 140 reviews)); "Constant reorganization and layoffs." ((in 125 reviews)); "There was a complete destruction of our processes with no training until late afternoon the day before implementation." ((in 101 reviews))

Humana Customer Service Representative CSR reviews

3.4

70% would recommend to a friend

(40 total reviews)

Jim Rechtin

Not enough data to show CEO approval

67% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (40 reviews)

Ratings by demographic groups

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Customer Service Representative (CSR) employees have rated Humana with 3.4 out of 5 stars, based on 40 company reviews on Glassdoor. This indicates that most Customer Service Representative (CSR) professionals have a good working experience there. Humana is rated in line with the average (within 1 standard deviation) by Customer Service Representative (CSR) professionals compared to other employers within the Salud industry (3.4 stars).

Reviews by job title

40 reviews

4.0

Apr 13, 2023

Good job

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Learning something new every day The customers are nice

Cons

Every time you upgrade a skill no extra pay. Tier 4 is the most you can be paid Mandatory OT Switching team over 5 x in 2 yrs

3.0

Mar 30, 2023

Good benefits, training, too rigid

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Option to work from home Good healthcare, vision, dental, PTO benefits Nice team members, leadership

Cons

Very rigid work environment due to Federal guidelines. Customer Service policies didn't always make sense - sometimes long wait times when getting answers to questions for providers. Long provider calls - four hour calls with 28 claims to asist with. Needed to stay on call even if shift ended. Call quality when working with international clients could be difficult at times.

3.0

Feb 9, 2023

Bad PTO

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Good benefits and the option to work from home

Cons

Worst attendance policy! Employees are not allowed to be sick or have emergency doctors appointments. You get insurance but never able to use because there is never time off available. They only eat you can miss work without consequence is if you die

Viewing 16 - 18 of 40 Reviews

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Humana Customer Service Representative CSR reviews

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Good job

Good benefits, training, too rigid

Bad PTO

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