Is Humana a good company to work for as a Customer Service Representative CSR?

Customer Service Representative CSR professionals working at Humana have rated their employer with 3.4 out of 5 stars in 40 Glassdoor reviews. This is a lower than average score with the overall rating of Humana employees being 3.6 out of 5 stars. Search open Customer Service Representative CSR Jobs at Humana now and start preparing for your job interview by browsing frequently asked Customer Service Representative CSR interview questions at Humana .

Does Humana pay Customer Service Representative CSR employees well?

Customer Service Representative CSR professionals rate their compensation and benefits at Humana with 4.0 out of 5 stars based on 40 anonymously submitted employee reviews. This is 7.8% better than the company average rating for salary and benefits. Find out more about Customer Service Representative CSR salaries at Humana.

What are the top reviewed jobs at Humana?

Customer Service Representative (211) , Analyst (85) , Project Manager (85) , Care Manager (83) , Consultant (82) , RN Case Manager (78) , Manager (73) , Pharmacy Technician (72) , Director (70) , Sales Representative (69) , Dms Sales Agent (64) , Registered Nurse (63) , RN Care Manager (56) , Sales Associate (56) , Grievance and Appeals Specialist (52)

What are the pros of working at Humana according to real employee reviews?

"Great benefits like tuition reimbursement 4 to 5 weeks of vacation a year good health insurance and pay." ((in 864 reviews)); "It can be a tedious job with tons of time on the road but the pay is good." ((in 544 reviews)); "It was good being able to work from home." ((in 467 reviews)); "Good work life balance which is great" ((in 291 reviews)); "The flexibility and people are great!" ((in 265 reviews))

What are the cons of working at Humana according to real employee reviews?

"My direct Department management is poor and the department environment is mundane." ((in 306 reviews)); "Disorganized and poor leadership" ((in 148 reviews)); "HR or hiring managers don't provide feedback after a rejection" ((in 140 reviews)); "Constant reorganization and layoffs." ((in 125 reviews)); "There was a complete destruction of our processes with no training until late afternoon the day before implementation." ((in 101 reviews))

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Humana

Humana Customer Service Representative CSR reviews

3.4

70% would recommend to a friend

(40 total reviews)

Jim Rechtin

Not enough data to show CEO approval

67% positive business outlook

Ratings by category

4.0

Diversity & inclusion

4.0

Compensation and benefits

3.8

Career opportunities

3.6

Senior management

3.5

Culture & values

3.5

Work/Life balance

Customer Service Representative (CSR) employees have rated Humana with 3.4 out of 5 stars, based on 40 company reviews on Glassdoor. This indicates that most Customer Service Representative (CSR) professionals have a good working experience there. Humana is rated in line with the average (within 1 standard deviation) by Customer Service Representative (CSR) professionals compared to other employers within the Salud industry (3.4 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

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Reviews by job title

40 reviews

3.0

Jan 16, 2024

Tread Lightly here

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Work from home. Decent pay

Cons

Different supervisors every 6 months, drains mental health, sups rarely take escalated calls and to top it off they don’t not have an escalated customer policy, even if the member is being racist, misogynistic or cruising , you are NOT allowed to disconnect or it can be automated termination which they call violation of a critical offense

2.0

Oct 19, 2023

Kentucky

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Pay and pto at good

Cons

Management is a mess and doesn’t care about employees

3.0

Sep 11, 2023

Ok Job

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Good benefits and work culture

Cons

Hard to get PTO approved

Viewing 13 - 15 of 40 Reviews

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Humana

Humana Customer Service Representative CSR reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Tread Lightly here

Kentucky

Ok Job

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