Humana reviews

3.6

61% would recommend to a friend

(7,606 total reviews)
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Jim Rechtin

60% approve of CEO

54% positive business outlook

Humana has an employee rating of 3.6 out of 5 stars, based on 7,606 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Humana employee rating is in line with the average (within 1 standard deviation) for employers within the Salud industry (3.4 stars).

Reviews by job title

8K reviews
3.0
Aug 25, 2010
Recommend
CEO approval
Business Outlook

Pros

As an insurance agent, it's nice to be able to work inside (regardless of the weather) and have a quasi-predictable schedule. This is an inside call center job with above average pay, including sales incentives. They have great benefits, including 3 weeks vacation per year. I made great money, but I was a top producer. During my best year, I made almost $100k (gross). I seriously doubt that anyone makes anywhere near that anymore because of several changes that occurred after I left.

Cons

Because most of the business that we did was related to Medicare (a Federal Government program), it concerned me to know that our futures (includng salaries and commissions) could be affected by a changing political climate. However, if you think about it, no job is "secure" in that regards. This is a call center job, and most employees are friendly, but after I worked there for a few years, I became burned out. I can only cold-call and take inbound sales calls for so long before I lose my mind. The job can be extremely stressful at times. This is primarily because your customers are the Senior population, and you have to make sure that you cover all of your bases to stay compliant with Federal guidelines. Many customers do not have the patience to listen to you make sure that you are doing everything correctly. There is quite a bit of pressure from both the customer and the company, and you are caught in the middle. All of your calls are recorded, and if you make a mistake, it could mean losing your insurance license and your career.

3.0
Aug 12, 2010
Recommend
CEO approval
Business Outlook

Pros

Decent advancement opportunities, fast growth, job security, clear expectations, benefits and pay are inline with averages for the area. Nice workplace and good people

Cons

growth has outpaced employment, so expect to work mandatory overtime. This is issue is being worked on, but has been worked on for the last 6 months or so, with little change. However, in this economy, one shouldn't complain too loudly about being too busy and having too much work... but how many months do you want to put in 50+ hours weeks?

2.0
Aug 10, 2010

If you want to advance, go somewhere else

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Good benefits, tuition reimbursement, some areas offer flex schedules, three weeks of vacation time plus sick pay, on site fitness center

Cons

In order to advance, you really have to know people. You can be the most qualified person for the job, but if you don't personally know the interviewers, you can forget about it. Jobs are posted on the internal job boards even though others have already been offered the position. Why post the jobs if you already know who you want for the position? It's just a waste of time for those putting in for the jobs.

Viewing 7498 - 7500 of 7,606 Reviews

Glassdoor has 8,235 Humana reviews submitted anonymously by Humana employees. Read employee reviews and ratings on Glassdoor to decide if Humana is right for you.