Customer Service Representatives are given completely unrealistic goals. Everyone in my area suffered from low-esteem, blaming themselves for how they were being evaluated instead of the unfair evaluation system. The training was a joke - everyone in my department seemed to think so. The trainers had never even performed the complex job they were training! Management blames the little guy for poor performance, when in reality the CSR's live in a constant state of stress, doing everything they can to take care of the customers. I saw so many people there breaking down or nearly breaking down into tears because they were drowning in a sea of work and given no time off the phones to complete it and were offered no assistance. Really, folks. It's no way to live. I'm not normally one to be so pessimistic, or to leave online reviews like this, but I felt it was important to warn people about the hell you will enter if you accept a Humana job. Sure, it pays a little more - but it will take your soul. And eventually they will send your job overseas, lay you off, and leave you with nothing. Your job is your life - I recommend aiming for something truly rewarding. Good Luck!
