Humana reviews

3.6

61% would recommend to a friend

(7,605 total reviews)
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Jim Rechtin

60% approve of CEO

54% positive business outlook

Humana has an employee rating of 3.6 out of 5 stars, based on 7,605 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Humana employee rating is in line with the average (within 1 standard deviation) for employers within the Salud industry (3.4 stars).

Reviews by job title

8K reviews
1.0
May 22, 2013

An easily hateable place to waste 40+ hours each week.

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

- Above average salary. - Generous tuition reimbursement. - We have a pond out back. That's kind of neat.

Cons

Here's a perfect example of how this place works. If you're in a meeting room and you don't like the temperature, you can't touch the thermostat in the room. In short, De Pere has to call Louisville who calls a different De Pere number to handle climate control. Benefits are garbage. The health insurance offers next to no coverage unless you shell out several thousand dollars first. Premiums are way over inflated for the coverage you get. Any kind of customer service position will see virtually every member has better coverage than they do and may pay less for it. Politics are horrible. If your supervisor does not like you, they will look for a reason to ride you out of there. I have seen this countless times with tenured employees. I was randomly pulled into a room with management and grilled regarding a personal matter that required time away from work. I was initially told the time away was fine, but then someone in upper management decided it was not. I was threatened over the course of two weeks regarding this while an inappropriate level of personal information was requested by management to "investigate" my issue. Ended up with a write up over something I was initially told was fine. You'll routinely be asked to learn new skills, complete additional training, and have a heightened skillset once you're there for a while. The more I took on, the less flexibility I had. I could never adjust my schedule when the opportunity came up. PTO was now HARDER to use because only 1 person with my skillset could have the day off. It's a sucker's move to do more than the bare minimum job function. Don't ever get sick. I became very ill during my initial training period. My trainer contacted her manager and they agreed to let me leave early for the day. I did not request this. When I returned to work, I was told that because this was a day before a holiday that they would not be paying me for that time. I fought to no avail with the supervisor. When I told my trainer about this, luckily she was able to fight for me and I did get that time paid. Having to provide an EOB from my doctor was ridiculous. And, like I said, they sent me home -- and then tried to punish me for it! Family member has a serious health condition. I applied for FMLA through their third party company Unum. After taking some time, I get a letter in the mail that they're revoking my leave because of a "pattern" of absences. They enclose paperwork to give to my doctor for my serious health condition....even though I'm obviously not the ill one. I have to fight (including a shouting match with an outsourced nightmare of a human being) because a specific date was not included for one phase of treatment and this treatment was weeks at a time. It was literally the equivalent of a t not being crossed, but they didn't hesitate to rake me over the coals for it. I'm not the only one that has had a problem with these vultures. A co-worker with a deteriorating heart condition was threatened over an absence where their supervisor had to call an ambulance. This co-worker also got FMLA time, but was routinely interrogated over absences as the condition got worse. Another co-worker flat out gave up trying to get time approved for their child's condition. HR is a waste of time. I had the same supervisor for a year. When I was eligible to apply for other positions in different departments, I did not hesitate. Through the interview process, I found out my supervisor was speaking ill of me to one of the hiring managers that she was close friends with. After more than a year of being barked at and blatantly treated differently (as point out by several co-workers) I attempted to contact HR to report unprofessional treatment. Three days after filing my initial complaint, I received a call from a guy and he immediately dismissed me. He told me we had "personality conflicts" and they didn't get in the middle of those. I had several pages of notes and willing co-workers to speak on my behalf on the treatment I received compared to others. Didn't matter. They did offer to speak to my supervisor, but then point blank told me this would all but ruin any chance of me getting an offer in a different department. Retaliation, much? Threats. You're always doing something wrong. Dress code is always a big one. A co worker wore a themed shirt for breast cancer during our breast cancer awareness week. She was threatened with discipline because the shirt had a hood on it -- but was not a "hoodie." Management decided to resurface the parking lot. Employees were forced to park in the fields and gravel areas surrounding the building. We received a nasty email from the VP onsite telling us there is PLENTY of parking and anyone parking in a "non paved" area would be towed! Yes, they closed a large portion of the parking lot and then threatened to tow people that had no choice but to park in the mud.

1.0
Feb 6, 2013
Recommend
CEO approval
Business Outlook

Pros

Overall, if you value 9-5, it's great for getting home predictably. The company is very concerned with keeping member data protected. Customer service from the customer service representatives is a fundamental "must have". You may not get the answer you want or like to hear, but you will be treated with respect, politeness, and a desire to resolve your problem or issue within the defines of your plan. Salary is higher than average FOR THE AREA. 401k match is excellent.

Cons

1) Bureaucracy is rampant. Upper management wants front-line workers to be invisible. Do not make any waves and you will do okay. (Precisely okay) 2) Focus is on money and not quality of work. Shoddy work is "good enough" or okay. 3) Anything you say or type can and will be used against you. 4) Antiquated software tools used to run IT. Some of the tools are no longer supported by the developer, while others are about to join the living dead (software). 5) Cross team collaboration is minimal and invariably a pain point. 6) If something seems rational to expect, expectations will not be met. 7) Middle management spends vast amount of time protecting their job, not yours. 8) The Louisville area pays below the national average for IT positions even when adjusted for cost of living. Unless you are manager, director, or higher there is ZERO incentive or performance recognition pay. No bonuses. No stock. Nada. 9) Limited opportunities for promotion. There is little differentiation within a position to move from a junior xxx to a senior xxx since the junior, senior, or number do not exist. Promotion means change in responsibilities vs. acknowledgement of higher level of performance and competence. 10) Despite being a health insurance company, the offerings to the employees is arguably almost as bad as it can be while still having insurance. Hourly employees would have to "contribute" 1/2 of their take-home pay to have mediocre coverage for their whole family. 11) Anything that can be done to save a buck in the short-term is done. Something like requesting a "different" mouse requires 2 levels of manager approvals before the request can be submitted to purchasing.

Viewing 61 - 63 of 7,605 Reviews

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