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      Humana

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      Humana reviews

      3.6

      61% would recommend to a friend

      (7,623 total reviews)
      avatar

      Jim Rechtin

      59% approve of CEO

      53% positive business outlook

      Ratings by demographic groups

      Humana has an employee rating of 3.6 out of 5 stars, based on 7,623 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Humana employee rating is in line with the average (within 1 standard deviation) for employers within the Salud industry (3.4 stars).

      Reviews by job title

      8K reviews
      5.0
      Jan 8, 2025

      Rewarding Role with Room for Growth

      Customer service
      Recommend
      CEO approval
      Business Outlook

      Pros

      Supportive Work Environment: Humana fosters a culture of care, which resonates well with the company's mission of improving health outcomes. My team is always approachable, and management provides guidance when needed. Flexible Scheduling: The company offers flexibility to accommodate work-life balance, which has been crucial for me as a working professional. Opportunities for Growth: There are clear career paths within Humana, and employees are encouraged to pursue development opportunities. I've had the chance to work on presentations and other projects that showcase my skills beyond daily tasks. Comprehensive Training: The training process prepared me well to handle customer inquiries with confidence and empathy. The resources available ensure I can deliver accurate information.

      Cons

      High Call Volume: The workload can be demanding, especially during peak times like Annual Enrollment Periods (AEP). System Challenges: Occasionally, technical issues can disrupt workflow, but the IT team is usually responsive. Metrics Pressure: Like many customer service roles, there's a strong focus on performance metrics, which can sometimes feel overwhelming.

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      Glassdoor has 8,255 Humana reviews submitted anonymously by Humana employees. Read employee reviews and ratings on Glassdoor to decide if Humana is right for you.