Humana reviews

You are forced to work mandatory overtime. Sometimes 5 days a week 2hrs mandatory per day Mon-Fri plus an additional 8hrs on Saturday. A total of 18 mandatory hrs per week overtime. You are told what time you have to come in on Saturdays, no exceptions. Overtime is usually short notice and you are penalized if you can’t work the OT. Management is horrible. You’re treated like you can easily be replaced. Rachel and Deon are the best Frontline leaders in call center. There is no room for growth. If you voice your concerns you suffer retaliation by management(FLL).You can only go to the restroom on your scheduled breaks. It’s almost impossible to get your quarterly bonus. Raises are low and at your FLL’s discretion. Advancement to other departments is at your FLL’s discretion. Some associates don’t get opportunities because of FLL retaliation. It’s a lot of work with no respect. The scoring for REACH was created to hinder you from getting your quarterly bonus. Depending on your FLL you might not get your points based on FLL retaliation. Some of the FLL’s are on a power trip. Some of the TL’s would make better FLL’s. It’s Hard to request time. You get occurrences even if you’re in the ER with a doctor’s note or have to go to court. You have to request off 2 weeks in advance, and it has to be approved no excuse. And it’s is still impossible to get days off. You’re expected to come to work sick with the flu. High turnover rate. Call center is horrible.

- The system is absolute garbage. Came from Fry's which had a good system and it's almost shocking that a system so convoluted can even function. You need all sorts of programs open to do your job and the Epost system has all sorts of errors that you have to work around and they rarely fix anything. - Mandatory OT and this is getting worse. When I started you signed a contract saying you accept mandatory OT will be a thing but they said over and over would only be in January and February. Well lately it's been happening almost year round and it ranges from 3-5 hours per week usually. They seem to be ok keeping the department understaffed which also makes it hard to be able to get time off and vacation. - Some managers are better than others. There are a lot of teams in the department under what's known as an FLL boss. Most of them are pretty cool but if you get one that sucks not fun. - High rate requirements. If you can work fast this isn't an issue, but if not you are screwed at a job like this.