Is Humana a good company to work for as a Inbound Customer Service Representative?

Inbound Customer Service Representative professionals working at Humana have rated their employer with 3.0 out of 5 stars in 46 Glassdoor reviews. This is a lower than average score with the overall rating of Humana employees being 3.6 out of 5 stars. Search open Inbound Customer Service Representative Jobs at Humana now and start preparing for your job interview by browsing frequently asked Inbound Customer Service Representative interview questions at Humana .

Does Humana pay Inbound Customer Service Representative employees well?

Inbound Customer Service Representative professionals rate their compensation and benefits at Humana with 3.5 out of 5 stars based on 46 anonymously submitted employee reviews. This is 5.6% worse than the company average rating for salary and benefits. Find out more about Inbound Customer Service Representative salaries and benefits at Humana .

What are the top reviewed jobs at Humana?

Customer Service Representative (210) , Analyst (85) , Project Manager (85) , Care Manager (83) , Consultant (82) , RN Case Manager (78) , Manager (73) , Pharmacy Technician (72) , Director (69) , Sales Representative (69) , Dms Sales Agent (64) , Registered Nurse (63) , RN Care Manager (56) , Sales Associate (56) , Grievance and Appeals Specialist (52)

What are the pros of working at Humana according to real employee reviews?

"Benefits are great and competitive" ((in 867 reviews)); "It can be a tedious job with tons of time on the road but the pay is good." ((in 546 reviews)); "Work from home is great!" ((in 469 reviews)); "Great people and job flexibility" ((in 269 reviews)); "Humana truly has developed a great culture from the top down and values their employees health and well" ((in 190 reviews))

What are the cons of working at Humana according to real employee reviews?

"Disorganized and poor leadership" ((in 143 reviews)); "HR or hiring managers don't provide feedback after a rejection" ((in 139 reviews)); "Constant reorganization and layoffs." ((in 127 reviews)); "Middle management is self absorbed and upper management is blind to this fact." ((in 96 reviews)); "Too much of favoritism and good work never reaches the Sr." ((in 71 reviews))

Skip to content Skip to footer

Notifications

Humana

Humana Inbound Customer Service Representative reviews

Compare reviews

3.0

63% would recommend to a friend

(46 total reviews)

Jim Rechtin

Not enough data to show CEO approval

8% positive business outlook

Ratings by category

3.5

Compensation and benefits

3.4

Diversity & inclusion

3.2

Culture & values

2.8

Work/Life balance

2.8

Career opportunities

2.7

Senior management

Inbound Customer Service Representative employees have rated Humana with 3.0 out of 5 stars, based on 46 company reviews on Glassdoor. This indicates that most Inbound Customer Service Representative professionals have an average working experience there. Humana is rated in line with the average (within 1 standard deviation) by Inbound Customer Service Representative professionals compared to other employers within the Salud industry (3.4 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

46 reviews

3.0

Feb 4, 2022

Way more work than pay

Inbound customer service representative

Recommend

CEO approval

Business Outlook

Pros

Work from home is cool

Cons

10 hrs mandatory OT, way more work than stated in interviews, hard to get help from leads, you get yelled at and screamed at for your entire shift from members for things that are out of your control, issues when you need to use the restroom, no days off, work ALL holidays unless it’s Sunday. Pay should start at at least 22 an hour

5.0

Jan 19, 2022

Ic2

Inbound customer service representative

Recommend

CEO approval

Business Outlook

Pros

Always busy great to learn

Cons

No time off, no employee interactivity’s

4.0

Nov 8, 2021

Pretty good compnay

Inbound customer service representative

Recommend

CEO approval

Business Outlook

Pros

Humana has a Good shift selection.

Cons

Managers and TL are clueless sometimes and if no help.

Viewing 31 - 33 of 46 Reviews

Top companies for "Compensation and Benefits" near you

Northside Hospital

4.0★Compensation & Benefits

Alberta Health Services

3.5★Compensation & Benefits

B. Braun

3.6★Compensation & Benefits

HHH

3.9★Compensation & Benefits

Jobs at Humana

Internal Sales Agent, Broker

Internal Sales Agent, Broker

Internal Sales Agent, Broker

Internal Sales Agent, Broker

Internal Sales Agent, Broker

View all Inbound Customer Service Representative Jobs

Humana reviews FAQs

Humana reviews Humana Inbound Customer Service Representative reviews

Humana

Humana Inbound Customer Service Representative reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Way more work than pay

Ic2

Pretty good compnay

Top companies for "Compensation and Benefits" near you

Jobs at Humana

Humana reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

Top companies for "Compensation and Benefits" near you

Jobs at Humana

Humana reviews FAQs