Is Humana a good company to work for as a Inbound Contact Representative?

Inbound Contact Representative professionals working at Humana have rated their employer with 3.8 out of 5 stars in 80 Glassdoor reviews. This is a higher than average score with the overall rating of Humana employees being 3.6 out of 5 stars. Search open Inbound Contact Representative Jobs at Humana now and start preparing for your job interview by browsing frequently asked Inbound Contact Representative interview questions at Humana .

Does Humana pay Inbound Contact Representative employees well?

Inbound Contact Representative professionals rate their compensation and benefits at Humana with 4.1 out of 5 stars based on 80 anonymously submitted employee reviews. This is 10.3% better than the company average rating for salary and benefits. Find out more about Inbound Contact Representative salaries at Humana.

How happy are Inbound Contact Representative professionals working at Humana?

59% of Inbound Contact Representative employees at Humana would recommend their employer to a friend. This rating has decreased by 17% in the past 12 months. Inbound Contact Representative professionals have also rated Humana with a 3.5 rating for work-life-balance, 3.9 rating for diversity and inclusion, 3.6 rating for culture and values and 3.6 rating for career opportunities.

What are the top reviewed jobs at Humana?

Customer Service Representative (211) , Analyst (85) , Project Manager (85) , Care Manager (83) , Consultant (82) , RN Case Manager (78) , Manager (73) , Pharmacy Technician (72) , Director (70) , Sales Representative (69) , Dms Sales Agent (64) , Registered Nurse (63) , RN Care Manager (56) , Sales Associate (56) , Grievance and Appeals Specialist (52)

What are the pros of working at Humana according to real employee reviews?

"Benefits are great and competitive" ((in 844 reviews)); "It can be a tedious job with tons of time on the road but the pay is good." ((in 560 reviews)); "Work from home is good" ((in 469 reviews)); "Great people and job flexibility" ((in 272 reviews)); "Humana truly has developed a great culture from the top down and values their employees health and well" ((in 201 reviews))

What are the cons of working at Humana according to real employee reviews?

"Disorganized and poor leadership" ((in 149 reviews)); "HR or hiring managers don't provide feedback after a rejection" ((in 143 reviews)); "Frequent layoffs and changes in regards to productivity aspects." ((in 132 reviews)); "call) with 20 hours weekly yet we get NO HOURS & NO TRAINING!! Why did they hire us exactly??" ((in 105 reviews)); "Middle management is self absorbed and upper management is blind to this fact." ((in 94 reviews))

Humana Inbound Contact Representative reviews

3.8

59% would recommend to a friend

(80 total reviews)

Jim Rechtin

85% approve of CEO

62% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

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Inbound Contact Representative employees have rated Humana with 3.8 out of 5 stars, based on 80 company reviews on Glassdoor. This indicates that most Inbound Contact Representative professionals have a good working experience there. Humana is rated in line with the average (within 1 standard deviation) by Inbound Contact Representative professionals compared to other employers within the Salud industry (3.4 stars).

Reviews by job title

80 reviews

4.0

Nov 18, 2024

Micromanaging

Inbound contact representative

Recommend

CEO approval

Business Outlook

Pros

Pretty decent pay and enjoyable training minimal camera time

Cons

Micromanaging, poor leadership, terrible support, unclear guidelines

4.0

Sep 16, 2024

Best Company I've worked with so far

Inbound contacts representative iv

Recommend

CEO approval

Business Outlook

Pros

So many wellbeing resources. Decent payscale and most jobs are remote or hybrid. Lots of career cultivation resources to help professional growth

Cons

It depends on the supervisor you get as to how you're treated. Most are decent but the bad ones stand out and don't seem to have repercussions. Also so many changes recently means lots of layoffs. The higher up in the chain the person is, the less care they have for the average employee even just in regular conversations & meetings

3.0

Aug 30, 2024

Move on

Inbound contact representative i

Recommend

CEO approval

Business Outlook

Pros

Less commute since work from home

Cons

Work from home but a lot of micromanaging

Viewing 7 - 9 of 80 Reviews

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Micromanaging

Best Company I've worked with so far

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