Is Humana a good company to work for as a Inbound Contact Representative?

Inbound Contact Representative professionals working at Humana have rated their employer with 3.8 out of 5 stars in 80 Glassdoor reviews. This is a higher than average score with the overall rating of Humana employees being 3.6 out of 5 stars. Search open Inbound Contact Representative Jobs at Humana now and start preparing for your job interview by browsing frequently asked Inbound Contact Representative interview questions at Humana .

Does Humana pay Inbound Contact Representative employees well?

Inbound Contact Representative professionals rate their compensation and benefits at Humana with 4.1 out of 5 stars based on 80 anonymously submitted employee reviews. This is 10.3% better than the company average rating for salary and benefits. Find out more about Inbound Contact Representative salaries at Humana.

How happy are Inbound Contact Representative professionals working at Humana?

59% of Inbound Contact Representative employees at Humana would recommend their employer to a friend. This rating has decreased by 17% in the past 12 months. Inbound Contact Representative professionals have also rated Humana with a 3.5 rating for work-life-balance, 3.9 rating for diversity and inclusion, 3.6 rating for culture and values and 3.6 rating for career opportunities.

What are the top reviewed jobs at Humana?

Customer Service Representative (211) , Analyst (85) , Project Manager (85) , Care Manager (83) , Consultant (82) , RN Case Manager (78) , Manager (73) , Pharmacy Technician (72) , Director (70) , Sales Representative (69) , Dms Sales Agent (64) , Registered Nurse (63) , RN Care Manager (56) , Sales Associate (56) , Grievance and Appeals Specialist (52)

What are the pros of working at Humana according to real employee reviews?

"Great benefits like tuition reimbursement 4 to 5 weeks of vacation a year good health insurance and pay." ((in 864 reviews)); "It can be a tedious job with tons of time on the road but the pay is good." ((in 544 reviews)); "It was good being able to work from home." ((in 467 reviews)); "Good work life balance which is great" ((in 291 reviews)); "The flexibility and people are great!" ((in 265 reviews))

What are the cons of working at Humana according to real employee reviews?

"My direct Department management is poor and the department environment is mundane." ((in 306 reviews)); "Disorganized and poor leadership" ((in 148 reviews)); "HR or hiring managers don't provide feedback after a rejection" ((in 140 reviews)); "Constant reorganization and layoffs." ((in 125 reviews)); "There was a complete destruction of our processes with no training until late afternoon the day before implementation." ((in 101 reviews))

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Humana

Humana Inbound Contact Representative reviews

3.8

59% would recommend to a friend

(80 total reviews)

Jim Rechtin

85% approve of CEO

62% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (80 reviews)

Ratings by demographic groups

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Gender

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Inbound Contact Representative employees have rated Humana with 3.8 out of 5 stars, based on 80 company reviews on Glassdoor. This indicates that most Inbound Contact Representative professionals have a good working experience there. Humana is rated in line with the average (within 1 standard deviation) by Inbound Contact Representative professionals compared to other employers within the Salud industry (3.4 stars).

Reviews by job title

80 reviews

3.0

Mar 25, 2022

Good Benefits but READ FINE PRINT

Inbound contacts representative ii

Recommend

CEO approval

Business Outlook

Pros

Benefits are great as in 401k, PTO,

Cons

Hire for one position work you hard for multiple. Received bonus and had to pay it back bc of managers mess up. Just overwhelming sneaky verbiage when asked questions

2.0

Mar 23, 2022

Unorganized

Inbound contact representative

Recommend

CEO approval

Business Outlook

Pros

Benefits, Pay, Work at home options.

Cons

Too many different software systems. Team leads avoiding escalated calls, rude coworkers.

4.0

Mar 7, 2022

Good

Inbound contacts representative ii

Recommend

CEO approval

Business Outlook

Pros

Good company to work for

Cons

Not bad cons as of yet

Viewing 49 - 51 of 80 Reviews

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Humana

Humana Inbound Contact Representative reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Good Benefits but READ FINE PRINT

Unorganized

Good

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