Hotelbeds reviews

if you work in customer care, you have not really a chance to grow. Only if you are a friend of.... maybe. It is a clan culture. you are completely controlled. you have no holidays in summer, only with children you can take 2 days in whole summer. in summer you have to work 9 hours, be careful, as depends when you enter maybe you have luck and the first year they can not claim 9 hours from you but the next year you have to do it. in the worst scenario you will receive between 30-40 calls a day during 8 hours shift. most are Claims, problems and emergency. they hire you for a specific market when you are native speaker, but then in reality you will attend all countries (latam, middle east, asia, africa, Europe, north america, etc...) the whole day. you need to close a minimum of cases. they need a lot of more employees in customer care so maybe when you are a low perfomer you have luck as they do not find qulified persons. you have fixed shifts. you have 20 min. for WC the whole shift (no difference when work 8 hours or 9 hours). per year it is about 2-3 month the shift in 9 hours starting with eastern and ending in September. they listen your calls. they read your emails of your cases. the bonus if you get it is connected with the quality Department, who is in charge to listen your calls and read your mails. if you do not reach the minimum you will not get any bonus. the company is doing projects, but the customer care department can not participate! when you are in an emergency call and you need to do a relocation, they request a proof, you have to justify why you are not taking calls and looking for an alternative hotel and they controlling. if you are doing a mandatory course it is considered as worked time, that mean if you are 1 hour doing it you are not doing cases and maybe you are not able to reach the minimum that day. some agents are doing extra hours just to reach the minimum of cases per day. extra hours are not paid. you have to inform your supervisor even if they see, which time you did log out. they just speak to you when you log out early but when you log out late they will not Tell you anything, in the hope you do not claim it Back. depends in which supervisor you have, they control you general worked hours. if you work for a specific market, then you have only from this country the bank holidays. could be that they need to give you back days because of this and your supervisor is controlling that, but depends on which one, it could be that they tell you nothing in the hope you do not claim it back or they do it wrong the calculation. when you do not claim in time, later on you are not able yo get it Back. also control your worked Bank holidays as it could happen, that the company forget to pay it (only spanish worked Bank holidays are paid). starting from may until September you will never be able to change the department. also the other Department might do not wait until your line Manager decide to let you go. that is why a lot are directly leaving. when you apply most positions are already for someone posted (it is per company rule a must to post the job in the company platform, even when they already have the candidate). when you are declined from HR you never receive any Feedback about the reason. they like that you work against all. they are not Teamwork friendly. when you are assigned to show the new ones, you do not get extra payments. you are also obliged to reach your minimum of cases, even when they know, that you work slower because you explaining. no flexible hours. the manager choose the day to go to office. every month they change the protocol or priorities. you will do calls and emails, maybe chat. you receive prearrival, emergency and post travel. also you will do complaints. could be, that you will also do customer care for end customer and for travel Agency. when you move in the same Department (operations) and they are doing again a restructuration it could be you will assigned to go Back to customer care. customer care has the lowest salary in the whole company. the lunchtime is also fixed, you are not able to decide. and a lots of more things. I would never come back and I would never recommend to Work there.

toxic leadership shaming culture no work-life balance no transparency in promotion and bonus