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      Hilton

      Engaged Employer

      Hilton reviews

      3.9

      75% would recommend to a friend

      (11,509 total reviews)
      avatar

      Christopher Nassetta

      86% approve of CEO

      63% positive business outlook

      Ratings by category

      4.0

      Diversity & inclusion

      3.8

      Culture & values

      3.7

      Career opportunities

      3.6

      Compensation and benefits

      3.5

      Work/Life balance

      3.4

      Senior management

      Hilton has an employee rating of 3.9 out of 5 stars, based on 11,509 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Hilton employee rating is in line with the average (within 1 standard deviation) for employers within the Turismo y hospedaje industry (3.6 stars).

      Ratings by demographic groups

      Reviews by job title

      12K reviews
      3.0
      Feb 23, 2016

      General Manager

      General manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great working collaborating team environment.

      Cons

      Senior management very political - appears to be a requirement to get ahead vs. obtaining results.

      3.0
      Feb 14, 2016

      Hospitality Career

      Front office manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good job if you take advantage of the travel benefits. Hospitality is long hours, staff turnover and putting out a lot of fires. Know that going in.

      Cons

      According to Hilton the guest is always right and they will lie and take advantage to get discounts on their stay.

      2.0
      Feb 12, 2016

      At home sales representative

      Reservation specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      From home, flexible hours of my own choosing, love the customers, easy mulitplatform for employees to navigate, company benefits of discounted stay are nice but hard to come by with it being so complicated to get time off, comfort of working from home, added benefits for upsells communicated with points for gift cards ($25 a piece for about 250 points; however, no way to claim points even is 'let go') I worked for this company for nearly a year without seeing a true turn around in technology as they promised or a raise in income or position... as guaranteed.

      Cons

      Miss communication with management made changes hard for employees (relocating even when the proper paper process), software multiplatforms miss communicated with each other causing serious hardware problems, devices issued directly from company still had complications. promise of moving up within the company fell through sadly, nearly impossible to get any time off, very little sick time (will not matter if you have a doctor issued sick note), no way to truly increase income like guaranteed, technical problems only come with a limit of 30 min of paid time (their hardware malfunction will cost the employee money hourly)

      Viewing 166 - 168 of 11,509 Reviews
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      Glassdoor has 13,609 Hilton reviews submitted anonymously by Hilton employees. Read employee reviews and ratings on Glassdoor to decide if Hilton is right for you.