Does Hilton pay their employees well?

According to anonymously submitted Glassdoor reviews, Hilton employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at Hilton. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at Hilton?

75% of Hilton employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Hilton 3.5 out of 5 for work life balance, 3.8 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at Hilton?

Front Desk Agent (414) , Front Desk Receptionist (298) , Manager (204) , Sales Manager (194) , Bartender (178) , Guest Service Agent (163) , Receptionist (158) , Server (144) , Server/Waiter (133) , Housekeeper (126) , Food and Beverage Assistant (109) , Director (101) , Night Auditor (101) , Banquet Server (92) , Front Office Manager (89)

What are the pros of working at Hilton according to real employee reviews?

"Great people and love the workflow" ((in 466 reviews)); "culture is great and they do invest in all their employees" ((in 337 reviews)); "Great team....... That's about it in this area I wouldn't waste your time working for this company." ((in 269 reviews)); "Work Life Balance is great" ((in 192 reviews)); "Great team member travel program" ((in 187 reviews))

What are the cons of working at Hilton according to real employee reviews?

"Low pay (around $10 with experience) for a lot of headache and stress." ((in 558 reviews)); "Poor management not enough to tools and equipment to do the right job" ((in 541 reviews)); "Long hours and underinvestment in some properties" ((in 414 reviews)); "Also salaries are low and for the level of responsibility doesnâ??t really worth the aggravation" ((in 376 reviews)); "Managers were bad at communicating with each other and satff." ((in 167 reviews))

What are employees saying about Hilton layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Hilton layoffs and their outlook for job security at Hilton in 2026.

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Hilton

Hilton reviews

3.9

75% would recommend to a friend

(11,509 total reviews)

Christopher Nassetta

86% approve of CEO

63% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.8

Culture & values

3.7

Career opportunities

3.6

Compensation and benefits

3.5

Work/Life balance

3.4

Senior management

Hilton has an employee rating of 3.9 out of 5 stars, based on 11,509 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Hilton employee rating is in line with the average (within 1 standard deviation) for employers within the Turismo y hospedaje industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

12K reviews

5.0

Apr 22, 2021

A great company to work for!

Reservations specialist

Recommend

CEO approval

Business Outlook

Pros

Great benefits and schedule options. PTO Paid sick time Life and health insurance benefits Flexible schedule options Hilton takes the advice and opinions of employees seriously. They don’t micromanage and they trust you to do your job while giving positive encouragement and incentives. This makes for a great work environment. The employee hotel discounts are also amazing.

Cons

None personally, but you need to be extremely focused and guest oriented and be able to recharge quickly to handle different situations. Busy times can be stressful, must love helping others and have lots of patience. It can be back to back calls most of the time. Benefits package is terrific but hourly compensation could be higher.

1.0

Oct 13, 2020

Worst company ever!

Finance, fp&a

Recommend

CEO approval

Business Outlook

Pros

Hotel benefits if they are available

Cons

Long hours. Expect to work 50-60 per week during normal and 80-100 during budget (which is 5 months out of the year). No promotion aspect. You have to interview for promotion.

1.0

May 22, 2020

Cut Throat Environment

Product manager

Recommend

CEO approval

Business Outlook

Pros

Discount stays available at most hotels

Cons

Company and team goals are not clear or easily measurable, a lot of team members more interested in 'making their own mark' or hearing their own voice, rather than working on a team. Middle management constantly points out things done wrong, very seldom acknowledges wins or positive contributions. Feels like a malicious culture is encouraged. Upper management does not engage or make themselves accessible except to their own peers. There is also a sense of being looked down upon. Hilton is also a huge company, so it's easy to feel lost in a big corporate machine with indistinguishable layers of seniority.

Viewing 151 - 153 of 11,509 Reviews

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