Does Hilton pay their employees well?

According to anonymously submitted Glassdoor reviews, Hilton employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at Hilton. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at Hilton?

75% of Hilton employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Hilton 3.5 out of 5 for work life balance, 3.8 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at Hilton?

Front Desk Agent (413) , Front Desk Receptionist (298) , Manager (204) , Sales Manager (194) , Bartender (178) , Guest Service Agent (163) , Receptionist (158) , Server (144) , Server/Waiter (133) , Housekeeper (126) , Food and Beverage Assistant (109) , Director (101) , Night Auditor (101) , Banquet Server (92) , Front Office Manager (89)

What are the pros of working at Hilton according to real employee reviews?

"Great people and love the workflow" ((in 460 reviews)); "culture is great and they do invest in all their employees" ((in 334 reviews)); "Great team....... That's about it in this area I wouldn't waste your time working for this company." ((in 260 reviews)); "But at it's roots are the Team Members who make the hotels great." ((in 193 reviews)); "Great travel benefits and PTO." ((in 182 reviews))

What are the cons of working at Hilton according to real employee reviews?

"Low pay (around $10 with experience) for a lot of headache and stress." ((in 556 reviews)); "Poor management not enough to tools and equipment to do the right job" ((in 536 reviews)); "Long hours and weekends but that comes with hotels" ((in 412 reviews)); "Also salaries are low and for the level of responsibility doesnâ??t really worth the aggravation" ((in 373 reviews)); "Managers were bad at communicating with each other and satff." ((in 162 reviews))

What are employees saying about Hilton layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Hilton layoffs and their outlook for job security at Hilton in 2026.

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Hilton

Hilton reviews

3.9

75% would recommend to a friend

(11,507 total reviews)

Christopher Nassetta

86% approve of CEO

63% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.8

Culture & values

3.7

Career opportunities

3.6

Compensation and benefits

3.5

Work/Life balance

3.5

Senior management

Hilton has an employee rating of 3.9 out of 5 stars, based on 11,507 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Hilton employee rating is in line with the average (within 1 standard deviation) for employers within the Turismo y hospedaje industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

12K reviews

1.0

Jun 8, 2010

Ever heard of that term "sinking ship"

Frontdesk agent

Recommend

CEO approval

Business Outlook

Pros

On this sinking ship other than the (gm) your all on the same boat!!! Its like high school with playground rules !!!

Cons

The bottomline is always considered before you or your staff even in non ression times !!!!very rare occurance someone will get promoted !!!

4.0

Jun 2, 2010

Hilton was my first hotel employer

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Heavy focus on training & mentoring as compared to other hotel chains, ample opportunity for advancement, good benefits and respect for life-work balance

Cons

impersonal, monolitic and purely number-driven corporate overlords. most advancement opportunities require relocation.

2.0

May 23, 2010

Need to get back pride lost by Blackstone

Reservation agent

Recommend

CEO approval

Business Outlook

Pros

Working from home is way more convenient. I do like making reservations as I have been doing that the last 12 years or so.

Cons

Unfortunately the work at home jobs require taking a pay cut. In addition getting the computer running at the start of shift is 20-30 minutes unpaid time. In addition we need to check our stats and do computer corrections which is additional unpaid time. I do additional functions on my own time as well because doing them on company times would bring my stats down and then by threatened with a write up which would lead to termination. Since they have been on the kick of hiring mostly part timers, seniority counts less as I am working more holidays and worse hours than say 3 years ago. There has not been a shift bid in close to 3 years when we used to have them every six months.

Viewing 11404 - 11406 of 11,507 Reviews

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Ever heard of that term "sinking ship"

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Need to get back pride lost by Blackstone

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