Hilton reviews

3.9

75% would recommend to a friend

(11,509 total reviews)
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Christopher Nassetta

86% approve of CEO

63% positive business outlook

Hilton has an employee rating of 3.9 out of 5 stars, based on 11,509 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Hilton employee rating is in line with the average (within 1 standard deviation) for employers within the Turismo y hospedaje industry (3.6 stars).

Reviews by job title

12K reviews
2.0
Feb 22, 2011
Recommend
CEO approval
Business Outlook

Pros

You receive great employee discounts on hotels across the world. Good experience if your looking to progress in the hotel industry.

Cons

Your micromanaged have limited growth opportunities as favourites only get promoted. The job isn't unionized so managers walk all over you and cut hours when there over budget.

2.0
Feb 20, 2011
Recommend
CEO approval
Business Outlook

Pros

Overall, great to work for a company with such a solid reputation in the hotel industry. Most of the people who work for the company truly are nice or "hospitable" per their motto. Executive level management is smart; however, it's the next level of management that has issues, which you'd think exec level would be more aware of (so perhaps that calls into question their 'smartness' after all).

Cons

There is a surprising degree of incompetence and inexperience among management You continuously see things being done that don't make sense, and certain people get by with surface level knowledge because of the people underneath them doing the real work and giving their bosses just enough information to fool everyone into thinking they actually know what they're talking about. Because they aren't really in tune with what's going on, they give too much credit for things that don't really matter or were easily achieved, and not enough to the things that do matter - or that were much harder to accomplish. Another thing that stands out is that some employees can be quite unprofessional - and that is also tolerated more than it should be.

2.0
Feb 16, 2011
Recommend
CEO approval
Business Outlook

Pros

The pay is pretty good, headquarters in VA are beautiful, real effort to have employee events at least once a month, good benefits and overtime paid.

Cons

Where do start...In general the management is good, however they were chosen for their strategic capabilities and I don't think there was any thought to making a culture fit. It is very much a man's world, diversity policies are so-called supported in paper, but not practiced in reality. If you are mistreated by a manager, you cannot go to Human Resources because they are on the manager's side. You cannot go to your manager's manager because they are friends, don't want to lose their job and if you work for a senior executive, there IS no other manager :) So you must remain silent and just leave. If you want to keep your job, come in, stay quiet, do your job and leave every day. Don't expect anyone in management to care about you, your career or growth. They let go recently of a lot of their long term employees.

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