Hilton reviews

When working at such a large organization, it's easy to come across gaps in communication. I found that on the occasions corporate does in fact communicate relevant information, department heads at the property level do not pass it along to the rest of the staff, resulting in a sense of lack of direction. I'd like to know what direction the company is going in but no one communicates it until something goes terribly wrong. It is a very reactive environment. I can't speak for all of the properties but it seems like the one I work at has a lot of management lacking severely in management skills and leadership skills. There are a few exception of course. Additionally, I have run across more computer illiterate and technology illiterate folks than I ever though existed. Etiquette of all sorts (such as email, professional, phone) doesn't seem to be something Hilton Hotels is concerned with.

Opportunities for career advancement seem to be given to those least deserving and junior employees do not in my experience receive the support and compensation they need to boost morale enough. There is a scheme for university leavers which gives them experience of the hotel industry, a respectable starting salary and training in various areas of the business however this seems to be done at the expense of existing junior employees and often the trainees are given projects to work on which overlap and in certain cases obstruct the work of others.