Does Hilton pay their employees well?

According to anonymously submitted Glassdoor reviews, Hilton employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at Hilton. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at Hilton?

75% of Hilton employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Hilton 3.5 out of 5 for work life balance, 3.8 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at Hilton?

Front Desk Agent (413) , Front Desk Receptionist (298) , Manager (204) , Sales Manager (194) , Bartender (178) , Guest Service Agent (163) , Receptionist (158) , Server (144) , Server/Waiter (133) , Housekeeper (126) , Food and Beverage Assistant (109) , Director (101) , Night Auditor (101) , Banquet Server (92) , Front Office Manager (89)

What are the pros of working at Hilton according to real employee reviews?

"Travel benefits are great and I like if we stay for so many years we can retain them" ((in 1079 reviews)); "Great people and love the workflow" ((in 463 reviews)); "Great team....... That's about it in this area I wouldn't waste your time working for this company." ((in 247 reviews)); "Great work life balance and ability to create own projects" ((in 194 reviews)); "Great team member travel program." ((in 193 reviews))

What are the cons of working at Hilton according to real employee reviews?

"Low pay (around $10 with experience) for a lot of headache and stress." ((in 560 reviews)); "Poor management not enough to tools and equipment to do the right job" ((in 535 reviews)); "Long hours and underinvestment in some properties" ((in 427 reviews)); "Also salaries are low and for the level of responsibility doesnâ??t really worth the aggravation" ((in 369 reviews)); "Managers were bad at communicating with each other and satff." ((in 160 reviews))

What are employees saying about Hilton layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Hilton layoffs and their outlook for job security at Hilton in 2026.

Hilton reviews

3.9

75% would recommend to a friend

(11,509 total reviews)

Christopher Nassetta

86% approve of CEO

63% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.8

Culture & values

3.7

Career opportunities

3.6

Compensation and benefits

3.5

Work/Life balance

3.5

Senior management

Hilton has an employee rating of 3.9 out of 5 stars, based on 11,509 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Hilton employee rating is in line with the average (within 1 standard deviation) for employers within the Turismo y hospedaje industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

12K reviews

1.0

Nov 21, 2012

Was probably a great company to work for when it wasn't under it's current ownership/leadership

Director

Recommend

CEO approval

Business Outlook

Pros

Wait, I am still thinking.

Cons

Worst leadership team I have ever had the misfortune to be associated with. We had team meetings where the senior director had 5 directors in a room to discuss email and meeting etiquette, I mean really. the years of experience in the room was upwards of 100 some odd years. Just the tip of the iceberg. Maybe it was just the information security team that had this misfortune. I hope so, if not i feel sorry for the people that still work there. Maybe that is the reason they have had 4-5 Information Security jobs posted for the past several months and haven't been able to fill any except to bring a consultant on full time. Speaks volumes in this economy

1.0

Nov 29, 2011

Senior leadership unethical and favoritism runs ramped for promotions and hiring decisions

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Benefits are reasonable and affordable. Travel Discount Program

Cons

Senior management is very unethical. Promotions are based on who you know; not what you know or your qualifications or any bogus career path you are suppose to be on. If you are viewed as a threat to exposing senior leadership's ongoing cover ups, something will be made up in order to fire you.

1.0

Nov 18, 2011

Poor paying job with dysfunctional organization and incompetent management

Ecommerce manager

Recommend

CEO approval

Business Outlook

Pros

Hilton has some great travel benefits, if you can get them. I've stayed in downtown Chicago for $39 a night. The problem is each hotel holds 2 rooms max for employees and you have to book a year in advance.

Cons

The senior management isn't the strongest and seems to focus on outdoing each other instead of working together. Hilton Worldwide has competition between its brand teams when they should be working together with Marriott and Starwood as their competition. Looking at any recent ranking of hotel brands, either overall or by category, you quickly notice that the Hilton brands are near the bottom. This is the result of a lack of clear direction and a focus on the bottom line and not service.

Viewing 97 - 99 of 11,509 Reviews

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Was probably a great company to work for when it wasn't under it's current ownership/leadership

Senior leadership unethical and favoritism runs ramped for promotions and hiring decisions

Poor paying job with dysfunctional organization and incompetent management

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