Does Hilton pay their employees well?

According to anonymously submitted Glassdoor reviews, Hilton employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at Hilton. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at Hilton?

75% of Hilton employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Hilton 3.5 out of 5 for work life balance, 3.8 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at Hilton?

Front Desk Agent (413) , Front Desk Receptionist (298) , Manager (204) , Sales Manager (193) , Bartender (178) , Guest Service Agent (163) , Receptionist (158) , Server (143) , Server/Waiter (133) , Housekeeper (126) , Food and Beverage Assistant (109) , Director (101) , Night Auditor (101) , Banquet Server (92) , Front Office Manager (89)

What are the pros of working at Hilton according to real employee reviews?

"Great people and love the workflow" ((in 453 reviews)); "Great team....... That's about it in this area I wouldn't waste your time working for this company." ((in 261 reviews)); "Great work life balance and ability to create own projects" ((in 192 reviews)); "Great team member travel program" ((in 186 reviews)); "Great travel benefits and PTO." ((in 179 reviews))

What are the cons of working at Hilton according to real employee reviews?

"Low pay (around $10 with experience) for a lot of headache and stress." ((in 556 reviews)); "Poor management not enough to tools and equipment to do the right job" ((in 555 reviews)); "Long hours and underinvestment in some properties" ((in 424 reviews)); "Also salaries are low and for the level of responsibility doesnâ??t really worth the aggravation" ((in 370 reviews)); "Managers were bad at communicating with each other and satff." ((in 157 reviews))

What are employees saying about Hilton layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Hilton layoffs and their outlook for job security at Hilton in 2026.

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Hilton

Hilton reviews

3.9

75% would recommend to a friend

(11,505 total reviews)

Christopher Nassetta

86% approve of CEO

63% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.8

Culture & values

3.7

Career opportunities

3.6

Compensation and benefits

3.5

Work/Life balance

3.5

Senior management

Hilton has an employee rating of 3.9 out of 5 stars, based on 11,505 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Hilton employee rating is in line with the average (within 1 standard deviation) for employers within the Turismo y hospedaje industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

12K reviews

1.0

Sep 18, 2016

Terrible experience - Very Bad place to work

Ecommerce manager

Recommend

CEO approval

Business Outlook

Pros

Hotel discounts, well known brand

Cons

Extremely high workload, inexperienced and unprofessional people managers who escalate down issues and not taking responsibility and have an unethical attitude. Unrealistic expectations.

Hilton Response

Thank you for providing us with your feedback. We appreciate your candor. Though we strive to promote a positive working environment, it sounds from your remarks that there could be opportunities for improvement. Please know your comments have been shared with leadership. Thank you again for taking the time to share your thoughts with us.

3.0

Jan 29, 2016

HHonors Customer Care From Home

Customer care coordinator

Recommend

CEO approval

Business Outlook

Pros

Working from home has huge advantages: saving on gas, lunch expenses, even attire. Pretty easy to manipulate schedule. Great team member travel program. Reward system (bonus, raise, etc) easy to follow and pretty attainable.

Cons

Direct supervisors "development coaches" have little interest in the actual development of their employees. Operations department (technical issues, absenses, forecasting, etc) are completely incompetent. System is beyond primative.

4.0

Nov 18, 2015

Hilton Work from home

Guest assistant specialist

Recommend

CEO approval

Business Outlook

Pros

Work from home, meet new people, fast paced training , advancement opportunities offered, easy access to management if support is needed

Cons

shift bids every 3 to 6 months so its sometimes hard to plan ahead, should pay more for the work you do, they don't refund for internet and home phone jobs like some work from home jobs do.

Viewing 70 - 72 of 11,505 Reviews

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