Hilton reviews

3.9

75% would recommend to a friend

(11,505 total reviews)
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Christopher Nassetta

86% approve of CEO

63% positive business outlook

Hilton has an employee rating of 3.9 out of 5 stars, based on 11,505 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Hilton employee rating is in line with the average (within 1 standard deviation) for employers within the Turismo y hospedaje industry (3.6 stars).

Reviews by job title

12K reviews
4.0
Nov 14, 2014

Good place to work, challenging, fast-paced and global

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Realize that my perspective is that of a Senior Director level position with HWW corporate- I imagine the reviews will vary according to role, location, etc. The corporate leadership for Hilton is, for the most part, outstanding. Those in C-level positions are smart, approachable and respectful- particularly in brand leadership and marketing. The perks are good, particularly if you like to travel, and the people around the world are fun to work with. There are some that are difficult, mostly legacy types, but not any more than anywhere else.

Cons

It's a big company, so decisions can linger. There is quite a bit of arrogance with the Americas Sales operation- they think they're the elite of the company- and sometimes treat others that way- but that should be improving, as there's been a reorganization there. The team member travel discount program is pretty bad- there's a lot of talk to improve it. Compensation isn't especially high on average.

2.0
Oct 29, 2009
Recommend
CEO approval
Business Outlook

Pros

To make my resume looks good is probably the only reason I could think of after I left there. Thought the Hilton brand contained good reputation and high standard though.

Cons

1. Unordinary long working time without reasonable payment 2. Unbalanced work/life management, often get call back on off-work days 3. Security issues, employees' lockers been stolen many times 4. Reward system is not clear and fair, hard to attract employees to involve

1.0
Mar 9, 2009
Recommend
CEO approval
Business Outlook

Pros

Hilton Hotels aka Blackstone no longer understands and does not care, so why answer.

Cons

There were no upsides. Hilton Hotels systematically eliminating loyal and professional associates to bring in friends, lovers and previous co-workers who don't understand the history and what works and doesn't. Travelers stay with Hilton because it is Hilton, good luck with the mess your have created. What once was, is no longer and what is, is not any better. You didn't listen to your to your associates or your guests.

Viewing 67 - 69 of 11,505 Reviews

Glassdoor has 13,605 Hilton reviews submitted anonymously by Hilton employees. Read employee reviews and ratings on Glassdoor to decide if Hilton is right for you.