HCLTech Customer Service Representative CSR reviews

3.8

72% would recommend to a friend

(34 total reviews)
avatar

C. Vijayakumar

92% approve of CEO

68% positive business outlook

Customer Service Representative (CSR) employees have rated HCLTech with 3.8 out of 5 stars, based on 34 company reviews on Glassdoor. This indicates that most Customer Service Representative (CSR) professionals have a good working experience there. HCLTech is rated in line with the average (within 1 standard deviation) by Customer Service Representative (CSR) professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

34 reviews
4.0
Jan 31, 2025
Recommend
CEO approval
Business Outlook

Pros

- Great management and leaders! Friendly and open door policy. The leadership I had on my project were willing to help and made employees feel like equals and not less than. -401K Matching - Scheduling. Weekdays only and no later than 6 PM workdays depending on project assigned to.

Cons

-Occurance point system. Company does not excuse absences even with doctors notes, etc. Unless you have the time available as PTO, don't be absent. Points accrue quickly and after 10, you will be let go. -Pay.

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Glassdoor has 56,567 HCLTech reviews submitted anonymously by HCLTech employees. Read employee reviews and ratings on Glassdoor to decide if HCLTech is right for you.