Better Than Your Average Call Center - Customer Service Representative (CSR) HCLTech Employee Review

4.0
Jan 31, 2025
Recommend
CEO approval
Business Outlook

Pros

- Great management and leaders! Friendly and open door policy. The leadership I had on my project were willing to help and made employees feel like equals and not less than. -401K Matching - Scheduling. Weekdays only and no later than 6 PM workdays depending on project assigned to.

Cons

-Occurance point system. Company does not excuse absences even with doctors notes, etc. Unless you have the time available as PTO, don't be absent. Points accrue quickly and after 10, you will be let go. -Pay.

Explore other reviews about HCLTech

5.0
Jun 6, 2026
Recommend
CEO approval
Business Outlook

Pros

good environment with good training

Cons

i don't see any cons , bcz its best

3.0
Jun 12, 2026
Recommend
CEO approval
Business Outlook

Pros

Data Center Exposure Free lunch in cafeteria at Mesa location Can have a lot of downtime Not aggressively tracking you on everything Job is not difficult

Cons

no free lunch for other locations in valley Pay could be better Only contracted to work with the data center company, HCLTech could potentially lose the contract not directly employed by data center company. No benefits if working through an agency, only paid holidays if direct HCL. Management is a bit scattered.

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