Does Foundever pay their employees well?

According to anonymously submitted Glassdoor reviews, Foundever employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Foundever. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Foundever?

77% of Foundever employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Foundever 3.8 out of 5 for work life balance, 4.0 for culture and values and 3.9 for career opportunities.

What are the top reviewed jobs at Foundever?

Customer Service Representative (4416) , Customer Service Representative (CSR) (1499) , Customer Service Professional (761) , Customer Service Agent (696) , Customer Service (424) , Call Center Agent (293) , Customer Service Advisor (293) , Coach (285) , Team Leader (285) , Customer Service Professional (CSP) (259) , Learning Specialist (202) , Operations Manager (197) , Technical Support (179) , Call Center Representative (155) , Customer Service Associate (139)

What are the pros of working at Foundever according to real employee reviews?

"Nice and good work from home" ((in 1051 reviews)); "The company has some rules which is very quick to take decision making process which is great for people to get things done ✅" ((in 648 reviews)); "Environment is good and Benefits" ((in 468 reviews)); "good training and you can find helpful supervisors that could assist you around the production area." ((in 464 reviews)); "Hr take care of employee and has understanding as well as work environment is very good." ((in 359 reviews))

What are the cons of working at Foundever according to real employee reviews?

"The majority of this company's bills are being on the phone all day and a low salary." ((in 1150 reviews)); "The pay is low and you are on the phone back to back for 8 hours." ((in 787 reviews)); "Managers need training they do help but ive hear many other managers are rude and savage" ((in 238 reviews)); "Can be very demanding and no bonus pay during bank holidays" ((in 145 reviews)); "Long hours and can get tedious at times when there is no calls starting at a wall all day" ((in 134 reviews))

What are employees saying about Foundever layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Foundever layoffs and their outlook for job security at Foundever in 2026.

What are the top reviewed Foundever locations?

Sevilla , Madrid , Barcelona , Málaga , Huelva , Alicante , Ondara

Foundever reviews

3.9

77% would recommend to a friend

(19,194 total reviews)

Laurent Uberti

83% approve of CEO

71% positive business outlook

Ratings by category

4.3

Diversity & inclusion

4.0

Culture & values

3.9

Career opportunities

3.8

Work/Life balance

3.8

Senior management

3.7

Compensation and benefits

Foundever has an employee rating of 3.9 out of 5 stars, based on 19,194 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Foundever employee rating is in line with the average (within 1 standard deviation) for employers within the Telecomunicaciones industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

19K reviews

1.0

Feb 27, 2020

If you feel like going back to school join Sitel today

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

none, there's nothing good about this place.

Cons

poor managment, "peoples first" motto when they don't even accomodate basic needs for people on special diets (no gluten free food available, no vegan meals available), AC always extremely hot or extremely cold, dirty flooors, unclean bathrooms, rude colleagues and overall highschool vibe and feel all across the floors.

1.0

Feb 13, 2020

Draining, dreadful, and dreary

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

My coworkers are nice, the client I work with is phenomenal

Cons

Phenomenally incompetent management. Management and HR are terrible human beingd and always against the employees (unless their nose is a certain colour). Agents will get fired for being sick, no opportunity to advance for valuable employees, disrespectful environment. One the anniversary of my dad's death, I was brought into a room and told my lack of leadership was disappointing. No advancement cause you need training, no training cause you're too important... But apply next time. IT department has failed to complete even the most basic ticket.

Foundever Response

6y

Thanks for sharing your Sitel experience with us. We're glad to hear you had solid relationships with your coworkers and you enjoyed working for our client. As a Global Company, we understand the the associate experience is our customer experience, promoting a healthy work environment is our main priority. We have an open door policy, if you know of any activities that may conflict with Sitel's ethical standards, or if you are experiencing unusual situations in the workplace, report these issues through our confidential Sitel Ethics Hotline via phone or web (ethics.point) Peter

2.0

Feb 12, 2020

Not what they told us in the interview or in the class room or what they say in the ad

Collections agent

Recommend

CEO approval

Business Outlook

Pros

The money was decent & if you had to make it into work when the weather was bad they would always make sure you were fed whether a breakfast or lunch

Cons

There was a fair amount of pressure to try & have their customers pay their amount that was owing. This, of course, does make sense, the only thing is when you are dealing with customers in, say, Louisana, where they are always having deadly floods & equipment that can't be returned. They tell us we have to show empathy & when I do this, or what I think is empathy, they tell me I am not being empathetic enough. So, in some ways you can't win.

Foundever Response

6y

Thanks for sharing your experience with us. We're glad you enjoyed the benefits at Sitel. As a Global Company, maintaining a healthy and safe work environment is our main priority. We are committed to conducting business with a high standard of conduct and ethics, which we believe is critical to our success. We take your comments very seriously as this helps us improve our associate experience every day. Josué

Viewing 259 - 261 of 19,194 Reviews

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Foundever

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If you feel like going back to school join Sitel today

Draining, dreadful, and dreary

Not what they told us in the interview or in the class room or what they say in the ad

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