Foundever reviews

Min wage for what’s essentially a complaints role most other jobs if this nature pay £12.50 starting, not all agents treated fairly for example some are given more late shifts which finish at 10pm than others, communication is ooor from their client take a lot of slack for changes they make but don’t tell their front line staff of customers until they start calling in! Told no one could have time off in December but again many agents given Christmas off and some middle management even boosted about having 3 weeks off! Support is poor of an evening shift when no team leaders in who get given most weekends off to! Even changing their name from Sitel as that had a bad reputation has not helped! Promoted a perk of the job was weekly pay which they advertised with the job, now taking that away and forcing everyone to have monthly pay whether they like it or not. A lot of statistics for the job and tick boxes by managers.

I strongly advise against considering this company. My experience with Foundever, formerly Sitel, in Portugal has been quite challenging. The company's treatment of its employees raises serious concerns. Despite mentioning a 5.1 EUR hourly pay on the payslip, the actual pay is only 3 EUR/hr. Team Leaders consistently pressure employees to meet targets, enforcing a strict six-minute timeframe for each case and requiring a minimum of 18 open cases simultaneously. This workload places a significant burden on employees, affecting both performance and well-being. Issues with compensation, including deductions from meals, bonuses, and extra hours, are common. The HR department's lack of competence is evident, with poor responsiveness to emails and a tendency to redirect concerns to Team Leaders. The company's system seems designed to discredit or penalize employees systematically. It's worth noting a pattern of hiring individuals at low salaries for short-term contracts, followed by frequent terminations. This strategy avoids providing raises or benefits. Diversity initiatives seem disingenuous, as employees from diverse backgrounds, including Asians, Mexicans, and Latin Americans, are often exploited. The company's approach can result in a significant negative impact on personal and professional aspects of life. It's essential to be cautious about the company's self-reported ratings on its website, as they may not accurately reflect the actual work environment. Career advancement opportunities appear limited. Overall, joining this company may lead to financial loss, compromised freedom, diminished creativity, strained relationships, and a significant impact on one's quality of life. It's crucial to carefully consider these aspects before deciding to become part of this organization.