Foundever reviews

3.9

77% would recommend to a friend

(19,181 total reviews)
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Laurent Uberti

83% approve of CEO

71% positive business outlook

Foundever has an employee rating of 3.9 out of 5 stars, based on 19,181 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Foundever employee rating is in line with the average (within 1 standard deviation) for employers within the Telecomunicaciones industry (3.6 stars).

Reviews by job title

19K reviews
1.0
Dec 22, 2023

Almost feel broken inside

Recommend
CEO approval
Business Outlook

Pros

Having a job. Meeting some really great people. Learning opportunities.

Cons

Smoke in mirrors, they say they are employee-focused, but just told us that effective 1/1/24 there will be NO PAID HOLIDAYS for 2024. I've been bounced from campaign to campaign. Poor training. Poor setup.

1.0
Sep 1, 2023
Recommend
CEO approval
Business Outlook

Pros

A few paid holidays. Had not been offered through Alpine Access/Sykes Enterprises/Sitel Group who previously were the companies handling the AARP program that employed me since 2015.

Cons

Older workers in the AARP Chat program started being targeted and let go. From nowhere there were complaints and accusations and harassment. Constant 1:1s. Verbal and then written warnings with termination within a couple of weeks. Welcome you to listen to recorded sessions, Issues finding out about last paycheck.

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Foundever Response
2y
Thank you for your feedback on your experience with Foundever. The employee experience within our organization is very important. We appreciate your advice on listening to the conversations; it is a great way for our teams to understand the agent experience and offer opportunities for coaching and improvement. If you have specific questions about your employment and/or additional detailed feedback you want to provide to our Human Resources department about your time with the team, please contact us at na.hr@foundever.com or 1+(866)430-0052. Thank you, Jasmin, Community Marketing, Foundever
1.0
Aug 10, 2023
Recommend
CEO approval
Business Outlook

Pros

I unfortunately do not have anything good to say about former Sitel.

Cons

I worked here for five years, last two were the worst ones of my working life. I had an abusive manager that would refuse to treat us as colleagues. Instead we would get to the office and get pushed continuously, and not getting amy encouraging words at all. This manager had zero social skills. When confronted with feedback about this, she would ignore it. The first time this was reported to HR, I was told she was receiving a lot of pressure from her superiors, but this did not change her attitude. It got even worse. A year passed and she was still allowed to treat us poorly. I had to quit a company I genuinely liked to work in because of their incompetence to treat their agents properly. They also do not see us as people but as numbers. Unacceptable.

Viewing 169 - 171 of 19,181 Reviews

Glassdoor has 24,614 Foundever reviews submitted anonymously by Foundever employees. Read employee reviews and ratings on Glassdoor to decide if Foundever is right for you.