2y
Hello,
First of all thank you very much for your very constructive review of Foundever and for taking the time to share your thoughts. We genuinely appreciate reading your feedback so that we improve our processes and work towards improving Foundever.
We understand that competitive compensation is a crucial aspect of fostering a supportive and motivated workforce. Foundever offers many opportunities for internal growth, and we are proud to say that 90% of our internal opportunities were filled by internal talents.
Concerning your comment on recognition, in Foundever we have several internal programs such as the CXpert programs that is dedicated to rewards employees for their WOW interaction. We reward employees monthly but also quarterly and yearly for their exceptional customer service.
We understand your concerns about feeling unrecognized as an employee, especially in a dynamic customer service industry where turnover can sometimes impact the sense of belonging.
At Foundever, we deeply value the contributions of every team member, and we strive to create an environment where everyone feels heard and appreciated. Your feedback is incredibly valuable in helping us understand areas where we can improve and better support our employees, that is how "My Associate Experience" (MAX) program has been implemented. Through our MAX Annual Survey, we encourage open communication and actively seek input from our employees to drive positive change within our company.
In order to receive regular feedback from our employees we also have a tool within our intranet that allows any associate to send their honest feedback on their current experience in Foundever. All those insights are reviewed monthly to make sure we are able to support our associates in the best way possible.
Concerning your comment on our recruitment processes, we want to underline that Foundever provides equal career opportunities to all, current and future associates and takes affirmative action to ensure that employment, training, compensation, transfer, promotion and other terms, conditions, and privileges of employment are provided without regard to race, color, religion, national origin, sex, sexual orientation, age or any other consideration. Our recruitment needs are also depending on the requests of our clients, namely for language skills, which is an important aspect of the recruitment process.
Concerning your comment on fostering a culture of diversity and inclusion, we appreciate your suggestion and our values and actions are aligned with it. At Foundever, we take care to respect our core values: well-being, belonging, growth and purpose. Within these values, we have different initiatives to take concrete actions based on our values. For example, this month, we had an amazing webinar on People with Disabilities and Impairments as part of our Diversity, Inclusion, and Equity program. Here is a link to the May Calendar where you can find all the events organized within the company: https://everconnect.foundever.com/everconnect/Article/Article/1060983764
Thank you very much for your precious feedback, we appreciate your contributions in Foundever.
Juliette from Foundever.
