Foundever reviews

3.9

77% would recommend to a friend

(19,181 total reviews)
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Laurent Uberti

83% approve of CEO

71% positive business outlook

Foundever has an employee rating of 3.9 out of 5 stars, based on 19,181 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Foundever employee rating is in line with the average (within 1 standard deviation) for employers within the Telecomunicaciones industry (3.6 stars).

Reviews by job title

19K reviews
2.0
Nov 13, 2024
Recommend
CEO approval
Business Outlook

Pros

The TLs and SMEs at the AARP program are kind and always try to look out for you without being denigrating about performance. The TLs always advocate for you without fail. There is no harassment for taking bathroom breaks as needed and coworkers are genuinely nice people who care about each other a lot. The work is challenging and there is much opportunity to learn from different positions, especially digital services where you spend time learning about different sections of the AARP website.

Cons

Impossible to get a raise without upskilling, which only gives you a $1 raise (Spanish agents get only a dollar raise as well despite dealing with both English and Spanish callers). If you become a chat agent, it's considered a "lateral promotion" so there is no pay raise associated. 1 and a half years at Foundever for a $0.30 raise. There is no benefits/pay investment into tenured agents at all, no matter how long you stay in the company for.

1.0
Oct 27, 2024
Recommend
CEO approval
Business Outlook

Pros

None unless you like spending every holiday away from your children and family for no bonus pay only holiday pay and no offer to have a weekend off every four years . I mean if you like that lifestyle sure it’s great

Cons

Took company four years to offer equipment and ship it out. There are no sick days. You accrue pto very slowly and have to ask to use it two weeks in advance and it rarely gets approved. You will be hired into a shift and told you can apply to other shifts later on. My shift did not ever change. I was not offered a different one. I worked every weekend , Christmas, thanksgiving, new years, 4 th of July for four years away from my family. I was treated like a literal number at this company where there is literally no work life balance . They do not care for people.

1.0
Aug 19, 2024
Recommend
CEO approval
Business Outlook

Pros

Working from home Making money No experience required High school education They send you equipment (that barely works)

Cons

If your power goes out or internet goes out it is your fault and you are given a penalty even if it is only out a few minutes. They can offer you a job, get you to sign everything then randomly rescind the offer without even warning you, leaving you unemployed (this has happened twice) They lower your pay whenever they want (mine has been lowered since I started) They give you no time off and if you have an emergency they penalize you They treat their employees like a number instead of a human being The managers are completely incompetent in every project and don’t do anything They provide no help or communication (it can take up to 2 weeks to get a response about an issue) The insurance they provide is terrible and doesn’t even cover prescriptions They will take advantage of you as much as possible and never promote you Their systems are all disorganized and barely work, making it nearly impossible to correctly solve issues They do not give you adequate training on any project If they can find a way to not pay you for your time, they will

Viewing 151 - 153 of 19,181 Reviews

Glassdoor has 24,615 Foundever reviews submitted anonymously by Foundever employees. Read employee reviews and ratings on Glassdoor to decide if Foundever is right for you.