Foundever Customer Service Representative (CSR) Remote reviews

2.0

18% would recommend to a friend

(10 total reviews)
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Laurent Uberti

Not enough data to show CEO approval

30% positive business outlook

Reviews by job title

10 reviews
1.0
Mar 9, 2023
Recommend
CEO approval
Business Outlook

Pros

There is no pros so far

Cons

I have not even started working for the company yet and it is already done hill, but I accepted a job offer that is suppose to start March 13, 2023. I accepted the position back in February, so I filled out all my required paperwork back in February. So I noticed that my background check had not even been completed by the company and it was March now. So starting March 6 of 2023 I noticed I had not gotten any email from management, HR or any where of what I need to do to prepare for Monday. And mind you I have been reaching out before March 6 to try and get a copy of paper work I filled out no response. So going back to the main issue I have reached out to every email that they have about my job and have gotten not one response. They do not even have a phone number to call it is all my email that they do not respond back too. So at this point I don’t know if I have a job or not anymore which sucks because I left my old job for this one. Which now I am realizing I might not even have anymore

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Foundever Response
2y
We understand the frustration this situation has caused you. Rest assured, we are working to address the issues with our email system and will make improvements to ensure better communication in the future. Thank you for bringing this to our attention, and we will do our best to resolve the situation promptly. If you have any further concerns, please don't hesitate to reach out to us directly at (866)430-0052. Jasmin at Foundever
3.0
Sep 14, 2021
Recommend
CEO approval
Business Outlook

Pros

Not sure at this moment. Waiting to see once in production. Will update. NOTE: I was hired by SYKES to find out in orientation that Sitel Group bought them. Not sure how I feel about that.

Cons

I will say so far we have had 3 days @ 3 hrs/day of orientation that could have been done in a day. Training...we are on day 2 and we have not covered one thing about the job yet. Lots of sitting and wasting time. I realize it's paid, but I have plenty of things I could be doing with my time. I will update once in production.

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