Foundever Remote Customer Service Agent reviews

I had joined the company, starting training on 6th December 2021, Unfortunately, there was a lack of communication within the company. Training staff unfortunately did not turn up at all when they were supposed to, despite informing the company they would, The area manager was struggling to retrieve the information he needed, since staff did not communicate effectively. The training was inadequate, with myself and other trainees being sent home after 1 - 1.5 hours after the day of training had started, and I didn't learn as much as I had hoped. The values of the company were not upheld, with a toxic work environment having brewed in office during the training period. The HR department seemed to be passive aggressive, with one of the HR department's staff not responding to trainees directly, yet having the work done, in addition to the company sending emails to training staff (myself included) which appeared to sound forceful, informing new hires to complete certain action and provide official documents or the employment offer will be withdrawn. This not only caused fear and panic in myself, but also cause worry in a fellow trainee. Soon after I had joined the company, my details had not been entered into the system by their payroll and admin staff, who entered an incorrect National Insurance number and incorrect email when inputting my details. Due to the work environment being so unprofessional, I started having anxiety which ended up developing into panic attacks, with the last two of them being so severe that I could not perform my duties as an employee.

- Schedule is not flexible - Relatively low pay - Must sit for long periods of time - Callers can be abusive and you're not allowed to end calls in this case. - Work is repetitive and often emotionally draining