Is Foundever a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at Foundever have rated their employer with 4.0 out of 5 stars in 5,475 Glassdoor reviews. This is a higher than average score with the overall rating of Foundever employees being 3.9 out of 5 stars. Search open Customer Service (CSR) Jobs at Foundever now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at Foundever .

Does Foundever pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at Foundever with 3.8 out of 5 stars based on 5,475 anonymously submitted employee reviews. This is 2.7% better than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at Foundever.

What are the top reviewed jobs at Foundever?

Customer Service Representative (4426) , Customer Service Representative (CSR) (1505) , Customer Service Professional (761) , Customer Service Agent (697) , Customer Service (425) , Call Center Agent (293) , Customer Service Advisor (293) , Coach (285) , Team Leader (285) , Customer Service Professional (CSP) (260) , Learning Specialist (202) , Operations Manager (199) , Technical Support (179) , Call Center Representative (155) , Quality Analyst (140)

What are the pros of working at Foundever according to real employee reviews?

"Work from home position was good and able to switch shifts" ((in 1053 reviews)); "The company has some rules which is very quick to take decision making process which is great for people to get things done ✅" ((in 650 reviews)); "good training and you can find helpful supervisors that could assist you around the production area." ((in 487 reviews)); "Benefits are good and fair" ((in 452 reviews)); "Hr take care of employee and has understanding as well as work environment is very good." ((in 369 reviews))

What are the cons of working at Foundever according to real employee reviews?

"The majority of this company's bills are being on the phone all day and a low salary." ((in 1151 reviews)); "The pay is low and you are on the phone back to back for 8 hours." ((in 786 reviews)); "Managers need training they do help but ive hear many other managers are rude and savage" ((in 235 reviews)); "Can be very demanding and no bonus pay during bank holidays" ((in 138 reviews)); "Communication was poor and they count anything against your hours" ((in 130 reviews))

Foundever Customer Service (CSR) reviews

4.0

79% would recommend to a friend

(5,475 total reviews)

Laurent Uberti

85% approve of CEO

72% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (5,475 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Customer Service (CSR) employees have rated Foundever with 4.0 out of 5 stars, based on 5,475 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. Foundever is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Telecomunicaciones industry (3.6 stars).

Reviews by job title

5K reviews

3.0

Jul 4, 2026

Supportive colleagues but poor training

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Great colleagues. Always willing to help.

Cons

Micromanagement and nitpicking. Poor training experiences for newbies, which makes them totally unprepared for the actual job. You will be expected to figure out what or how to solve customers’ issues, even when you have no idea how to. Again, this is a result of the poor and rushed training experience.

4.0

Jul 3, 2026

Good starting company with a supportive environment

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

It is a great starting company for beginners. The environment in our account was not as toxic as I had expected. The training is good for new hires, and the last team leader I had was very nice and considerate.

Cons

It is inevitable to have coworkers that are least likeable, other than that, the application or interview process onsite is quite hectic -- sometimes it is also quite confusing and crowded.

3.0

Jul 3, 2026

Good benefits, but metrics are unrealistic

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

good benefits and gain share

Cons

impossible to reach metrics huhu

Viewing 1 - 3 of 5,475 Reviews

Jobs at Foundever

Teleoperador/a italiano – Gestión de Equipaje Compañía Aérea – Sevilla

España

View job

Teleoperador/a francés – Gestión de Equipaje Compañía Aérea – Sevilla

España

View job

Teleoperador/a Comercial –Sector telefonía – Sevilla

España

View job

German-Speaking Teleoperator – Hotel Reservations – Málaga

España

View job

Dutch-Speaking Teleoperator – Hotel Reservations – Málaga

España

View job

Foundever

Foundever Customer Service (CSR) reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Supportive colleagues but poor training

Good starting company with a supportive environment

Good benefits, but metrics are unrealistic

Jobs at Foundever

Foundever reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

Company ratings over time

Foundever reviews FAQs

Jobs at Foundever