Forcepoint reviews

Management is always looking for a "new" process to fix everything. Customer Satisfaction(CSAT) is a management goal/metric that will either get you canned or praised, but management lacks the ability or desire to think about CSAT in a broader sense and instead attempts to leverage it personally against/for the individual who receives it. The top-down management system that is implored will have you chasing your tail trying to make sense of why you're getting written up, put on plan or even fired. Though occasionally management gets headed in the right direction, it's usually veered off course due to detached orders from the VP. Work expectations will leap from normal, to insane and finally to ludicrous at any given point without warning and without taking in to account your current workload, they'll just keep piling, then point the finger when customers get upset at the time to resolve. There are very few technicians at this point that are not ready to jump ship when the right boat rolls in.

Generally a great bunch of people, and many of the techs are brilliant - but some of the oldtimers don't seem to get it and just complain - 2002 called and wants those techs back. We have an appliance now - Dell support for the hardware is lame - they won't come on site until you tell them what's wrong - what if the box won't boot???