1. Management is not very knowledgeable about any internal systems. Due to the size of the organization, it can be very difficult to find contacts and support for certain issues.
2. You are expected to create pricing agreements for customers, and there is virtually no training on pricing. The pricing system is excruciatingly slow and complicated: it is almost a full-day affair to create 2-3 pricing agreements, and most managers have no idea how to work the pricing system themselves.
3. A good portion of your time will be spent doing customer-service related issues and dealing with customer emergencies. Billing and customer support teams are almost non-existent and are continuously downsized, causing you to choose between losing a customer for not addressing their needs or spending time selling to meet your KPI's.
4. Very poor training: if you do not start in inside sales with FedEx or come from a director competitor, you absolutely will struggle in this role. The training is all self-paced online videos with one week in Memphis that is nothing more than team building. The training does not teach you or prepare you for what you will actually be doing day-to-day, and you will quickly fall behind if you do not have colleagues to help point you in the right direction.
5. Operations: it is a constant battle with operations to get them to do their job. You will have multiple missed customer pickups a month, lost packages, freight that is billed to the wrong accounts, etc.
6. The short-term outlook (now through 2027) is not great as operating companies continue to be reorganize to "optimize efficiency". Changes in operations will lead to more issues until they have downsized to the least amount of drivers capable of delivering profit to the shareholders, and as the operational quality diminishes, more customer service issues will fall to you.
