FedEx Office reviews

The customers are ALL extremely abusive towards team members, and even worse, when the customers complain to management or corporate, NO MATTER WHAT the team member is always responsible and at fault.... FedEx has this policy of "never tell a customer NO" even if the customer request defies any and all physical possbility! So in turn that creates anger and distrust with customers, who simply come in to the centers and lash out at team members, complain to corporate, and then team members get repremanded again by management! It's a vicious cycle that seems like a neverending bombardment of abuse to the working team member.... Centers seem to be understaffed around the clock, and expectations from management only seem to grow asa the size of the team member workforce seems to be depleeting, all while the pay starts out low and only increases a few cents once a year.... If anyone is thinking of working here after reading all this, then ontop of it all, be prepared to be micro-managed and audited on a minute by minute basis. FedEx Office is HUGE on auditing a re- auditing....They change policies and procedures seemingly every few weeks, so once you learn one method of operating and seem to be capable of mastering it on on an audit report, corporate and senor management then void that standard operating procedure in place of an entirely new and different way of doing things, immediatly auditing centers, short on staff to begin with, on these new policies and wonder why most centers do poorly on these audits....and be warned, the FedEx auditers seem more eager to bring managers and team members down then they are to actually finding ways and means to make the company operate better....they seem like "Internal Affairs" police officers who seem more interested in how many managers and team members they can get written up more than actually trying to better a failing company structure.... Bottom line, if you don't like to work in an unorganized environment where every minute you feel like your job is in jeapordy and both managers and customers talk to you like you are sub-human, then this is not the place for you....I am a firm believe in anything is better than the unemployment line, however, driving a cab might be better for your mental health....

Well...where to begin.... First of all, I must explain to any reader of this review that my drive to succeed at FedEx Office my first year or so with the company was extremely strong. I won a Beacon Award, went from an F1 to an F4 paygrade within a year and all that great stuff....then quickly began to see the company for what it really is... 1. I was in a center that was DRASTICALLY understaffed. The center manager had just quit prior to my arrival and i was put on a 6 day a week schedule that lasted for 5 months! A few weeks after I began another teammember quit and another was fired. We had only 3 employees at the center for close to 5 months and management not only didn't seem to want to hire or transfer in anyone to help, they instead continued to pile drive us with "audits audits audits"....The center was insanely busy and I worked my fingers to the bone, cranking out jobs and making the company a lot of money, and instead of hearing " hey thanks for working so hard with so little help" or anything like that, instead i would hear "hey your sticker is put on crooked" or " you didnt initial this job ticket in the 80 different spots", and most of the time i would be alone in the center, closing alone and opening the next day alone, getting bombarded with angry customers who didnt want to wait 20 minutes online because there was only 1 team meber working ....it was soo frustrating it felt like every day team mebers would get bombarded with negativity from management and customers both..... 2. Audits - This company must waste millions of dollars if not more each year on seemingly insignificant AUDITING! From the get go it was made crystal clear that centers cared more about passing an audit then it did actually providing a customer with outstanding service. I could understand a company needing to audit to account for money and equiptment, but fedex office takes auditing to a whole other creepy level. Senseless paper work for all print jobs would need to be initialed 80 different places and stickers need to be in exactly the same place. Customers would come in and place an order for 20 pages copied and the paperwork needed for an order that small would come out to OVER 20 PAGES, all of which needed to be in the correct order and initialed several times...I mean it got soo ridiculous that it took longer to correctly assemble order tickets than it did to actually run the job! 3. Rude customers- the people who frequent fedex office, and many justifiably, are angry or unhappy from the moment they walk in the door...most are people there for work who don't want to be there in the first place, so their patience level is at a zero...there are occasionally pleasant customers who are a pleasure to work with, but due to understaffing and ridiculous auditing and policies, most of the time its impossible to even spend any time with them, and ask any fedex team member, most customers are rude, the nice ones are few and far between....It seems like fedex office wants team members to smile at the ever growing line out the door and say "hello and welcome to fedex office", meanwhile most team members these days can't even send a fax or make a copy themselves! the work is very hard and the pay is very low for the amount of work you do, and ontop of that fedex office seems to "terminate" people at the drop of a dime when its "convenient" for them, or when they want to "change policies around" which they seem to do on a monthly basis... they expect you to work overtime when needs be then will cut your hours to like 22 a week when they see fit, no loyalty, no respect for employees, and even managemend does not make that much money here.....its not worth it