What are the top reviewed jobs at FedEx Custom Critical?

Independent Contractor (6) , Owner Operator (6) , Truck Driver (6) , Sales (4) , Sales Specialist (4) , Customer Service Representative (3) , Driver (3) , Fleet Planner (3) , OTR Straight Truck Driver (3) , OTR Truck Driver (3) , Sales Account Manager (3) , Account Manager (2) , Air Expedite Agent (2) , Contractor (2) , In-flight Control Agent (2)

What are the pros of working at FedEx Custom Critical according to real employee reviews?

"The benefits are great." ((in 16 reviews)); "over great pay was Great!!!" ((in 15 reviews)); "time off" ((in 4 reviews)); "My experience was very positive and my coworkers were friendly, I learned a lot while working there as a Co" ((in 3 reviews)); "The Work/Life Balance is good, that's about it." ((in 3 reviews))

What are the cons of working at FedEx Custom Critical according to real employee reviews?

"Upper management could care less." ((in 4 reviews)); "Only way to make real money is to be part of management" ((in 4 reviews)); "no room for growth, poor leadership." ((in 4 reviews)); "Commission they want to pay is 8% of net." ((in 2 reviews))

What are employees saying about FedEx Custom Critical layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about FedEx Custom Critical layoffs and their outlook for job security at FedEx Custom Critical in 2026.

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FedEx Custom Critical reviews

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(81 total reviews)

Ramona Hood

Not enough data to show CEO approval

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81 reviews

3.0

May 3, 2014

Solid company with decent pay

Linehaul driver

Recommend

CEO approval

Business Outlook

Pros

I drove team and made $.23/mile. It is all hub to hub, nearly all with doubles. There were enough miles to average about $900 a week. Dispatch was very professional and helpful compared to others I've seen. Average home time is 1-2 days off per week even on runs to east coast.

Cons

Once you're on the road you're at the mercy of dispatch. They may keep you out 7-8 days when you were counting on getting home in 5. You must drive for a contractor/owner, not for FedEx directly. That means no benefits, but you are at least an employee and not a 1099.

4.0

Aug 20, 2012

Great benefits, good people, alright pay.

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

The company provides wonderful benefits. The PTO system is wonderful because it lets you take time for anything, instead of seperating Vacation, Personal and Sick time.

Cons

Pay is only alright. Significant raises are hard to come by.

4.0

May 31, 2012

Wonderful place to work

Customer service agent

Recommend

CEO approval

Business Outlook

Pros

Friendly environment, very professional, and approachable management. Rewards and recognition are given company wide. The Operations Director comes through everyday and says hello to all departments in the building. The CEO is very approachable and has worked her way from the bottom to the top. Free food and casual dress days are given. Cafeteria, computer lab, and gym on premises. Workload is as neither slow or over the top.

Cons

It can be hard to advance it the company or other departments without years of experience. Hiring from outside the company is a regular for professional roles. Raises are reviewed twice per year, but these are small advancements in pay.

Viewing 79 - 81 of 81 Reviews

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Solid company with decent pay

Great benefits, good people, alright pay.

Wonderful place to work

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